Senior Manager, Process Improvement

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Senior Manager, Process Improvement

Work Location (s):

• El Paso, TX
• Dallas, TX
• Arlington, TN
• Marlborough, MA
• Boston, MA
• Morristown, NJ

Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.

What you will be doing:

The Senior Manager, Process Improvement, a member of the Enterprise Program Management Office (ePMO), is a position central to our mission of innovation and elevation. In this role, you will take the lead in designing and documenting scalable business processes, finding opportunities for efficiency, and building innovative bridge solutions to address gaps both within and outside the ePMO.

As a cross-functional partner, you’ll champion collaboration, optimize workflows, and support business initiatives that align with our strategic goals. This role is ideal for a strategic problem solver who thrives on making a measurable impact in an evolving environment.

Business Process Modeling:

• Serving as key contributor on enterprise initiatives, proficiently applying process mapping toolset to create detailed business process models, including process flows, data flows, and documentation of core business systems and processes
• Collaborating with cross-functional teams to capture process-related information and ensuring accurate representation in process models
• Develop and train network of functional SMEs to maintain a comprehensive catalog of Standard Operating Procedures (SOPs), ensuring they are clearly documented, organized and connected to corresponding processes, teams and functions to provide an enterprise-wide view of operational workflows and value chain

Process Optimization and Efficiency:

• Analyzing existing business processes, within and outside the ePMO, to identify areas for improvement
• Identifying operational gaps and proposing strategic recommendations for process optimization and control implementation
• Using technical proficiency in tools such as Excel, Smartsheet, Power Automate and other workflow automation platforms to design and implement innovative bridge solutions

Data Analysis and Reporting:

• Conducting in-depth analysis and presenting quantitative and qualitative data to inform business decisions
• Maintaining structure of processes, data, and documentation to streamline operations

Project Management:

• Effectively managing process improvement initiatives from inception to implementation, ensuring timely delivery and successful outcomes
• Collaborating with the technology team to implement technical and reporting enhancements
• Overseeing the introduction and integration of tools to enhance operational effectiveness

Skills needed to be successful in this role:

• Ability to work autonomously
• Experience leading or making significant contributions to the success of projects as a participant beyond your area of functional responsibility.
• Proven track record to work multi-functionally and harness the powers of teamwork with a variety of key stakeholders – Marketing, Supply Chain / Operations, Human Resources, Corporate Communications, Legal, Procurement, Finance, Information Technology, etc.
• Clear understanding of project stage gates, prioritization, business performance metrics.
• Strong hunger factor and adventurous spirit with a drive towards action and creative problem-solving in a fast-paced environment.
• Attention to detail and ability to operate at a fast pace when required.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration, Information Systems or relevant field of study.
• Proficiency in process improvement methodologies and workflow documentation tools.
• Sophisticated skills in tools such as Microsoft Excel, Smartsheet, Power BI and other process optimization or data visualization tools.
• Strong interpersonal and organizational skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company.
• Authorized to work in the United States on a full-time basis.

Benefits: Salary Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.