Dogwood Springs Program Coordinator

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Dogwood Springs Program Coordinator today!

The Dogwood Springs Program Coordinator

Duties:

• Administrative and clinical oversight to the Center's Dogwood Springs supportive housing program.
• Ensures program productivity targets and contractual obligations related to all programming are met or exceeded.

JOB PURPOSE/SUMMARY

Summary of role of team:

• The program supervised by this position, by virtue of the persons it serves, represents a place where the Center's vision is lived out on a day-to-day basis.
• Dogwood Springs is designed to provide safe, affordable, permanent housing to low-income seniors who may or may not also receive on-site supportive services.
• Many of these individuals also have a mental health, substance use, or co-occurring diagnosis.

Summary of position:

• Manages HRMC's Dogwood Springs permanent, supportive housing site.
• Ensures compliance with all Fair Housing standards, funding requirements, HRMC policies/procedures, and HRMC's Tenant Selection Plan. Ensures that housing units are rented in a timely manner and manages rent collection process.
• Ensures that housing units are well maintained, reviews quarterly apartment inspections, and manages the lease violation/termination process.
• Acts as liaison with community partners and tenant natural support systems as necessary.
• Directly supervises Property Manager, Resident Manager, and Housekeeper.
• Ensures that all tenants are offered access to supportive services as requested.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• This position is an office-based position.
• Staff members are provided with all equipment necessary to complete their job duties on-site in their assigned office.
• This position is located at Dogwood Springs.
• Work may also be conducted in the community as needed for client care.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

JOB DUTIES/RESPONSIBILITIES

1. Manages property effectively and ensures the program maintains compliance with all internal and external requirements:

• Ensures that no more than 2 units are vacant at any one time.
• Ensures that each tenant's housing file is 100% compliant with all funder regulations.
• Ensures that all tenants are added to Rentec (online housing software) within 1 week of lease signing.
• Ensures that each tenant's rent payment does not exceed 30% of their income.
• Ensures that the total amount for all voucher units matches annual revenue expectations and do not exceed HOME limits.
• Ensure that all Housing programs adhere to Fair Housing standards and provisions of Uniform Residential Landlord Tenant Act (URLTA).
• Ensures full compliance with all FHLB and other funder contract requirements; as well as all applicable deed restrictions.
• Ensures all units remain compliant with KCDC inspection requirements and works closely with Facilities to keep all units and common areas updated within Center standards.
• Ensures that rent is collected timely.
• Ensures that all applicable notices are distributed as needed for lease violations/terminations.

2. Manages Case Manager effectively and ensures the program maintains compliance with all internal and external requirements:

• Ensures Case Manager is meeting the needs of Dogwood Springs' tenants.
• Ensures Case Manager meets the clinical needs of SPMI consumers housed at Dogwood Springs.
• Ensures Case Managers completes all documentation in compliance with HRMC standards.
• Ensures Case Manager is monitoring treatment effectiveness and compliance, including assistance with medications.
• Ensures Case Manager is providing linkage to other community supports, agencies, or services that are appropriate for client.
• Ensures Case Manager's completion of expected productivity as outlined at the beginning of each month.

3. Quality programming

• Ensures that all tenants are offered optional supportive service package.
• Ensures that tenants who opt in to supportive service package receive all required supports throughout each month (2 daily meals, weekly housekeeping, weekly laundry, 2 well checks/day, and personal alert system).
• Ensures that all tenants are offered on-site case management/therapy services.
• Ensures that tenants have access to all needed community supports required to successfully maintain housing.
• Continual improvement in quality programming as evidenced by the identification and
  correction of problem areas with no recurring issues.
• Identifies best practice standards for program areas as evidenced by publication in
  program manuals.
• Implements best practice standards for program areas as evidenced by staff training.

3. Public relations

• Represents the Center in the community in a positive and professional manner as evidenced by good working relationships (satisfaction surveys, referrals, complaints).

4. Provides supervision

• Ensure positions are filled within 2 weeks.
• Staff issues are identified and addressed promptly as evidenced by the utilization of progressive disciplinary procedures.
• Staff are supervised on a regular basis and have a good working knowledge of job duties.
• Foster professional growth and development of staff through the identification of leadership potential.

5. Manage revenue and expenses

• Maintain productivity to ensure all revenue targets are met.
• Control expenses (target of under 97% in relationship to revenues earned).

6. Promotes and maintains positive teamwork.

• Organizes and develops team cohesion.
• Demonstrates consideration and concern for fellow workers and promotes harmonious
  relationships and attitudes.
• Gives and receives appropriate feedback.
• Communicates directly and approaches conflict with a problem-solving approach.

COMPENSATION:

• Starting salary for this position is approximately $18.46 /hr based on relevant experience and education.

Schedule:

• This position has a regular schedule of Monday - Friday 8a.m. until 5p.m.
• Position is required to respond to issues that occur after hours and on the weekends as needed to ensure tenant safety.
• Employee is off on Center designated holidays.
• In person daily attendance is essential for this position except in instances of approved time off.
• This position may be required to attend events outside of the standard schedule.

Travel:

• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• Staff members may be required to provide transportation in their personal vehicle and staff members are reimbursed for use of their vehicle for this purpose.
• This position may be required to travel to out of state conferences/meetings as applicable.

Equipment/Technical Competency:

• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• This position does require high level computer skills for timekeeping, scheduling and use of electronic medical records entry, and extensive experience with Microsoft Office Products (Word/Excel/Outlook).

QUALIFICATIONS - Dogwood Springs Program Coordinator

Experience / Knowledge:

• One-year experience in the social work field or a behavioral health setting preferred.
• Three years' experience in a supervisory capacity preferred.

Education / License:

• Bachelor's degree in a health-related field of counseling, psychology, social work, sociology, or a behavioral science field preferred.
• Candidates with a Bachelor's degree in other fields will be considered based on previous work experience.

Physical/Emotional/Social - Skills/Abilities:

• Exposure to biological hazards.
• Hearing of normal and soft tones.
• Close eye work.
• Valid driver's license- F endorsement.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• Required to be certified in, and effectively implement, verbal and physical de-escalation techniques that include a wide range of bodily movements; including but not limited to, grasping, holding another person, going down on knees, running, and walking.

Location:

• Knox County, Tennessee

today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.