Hamilton County Services Coordinator (C&Y)

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Hamilton County Services Coordinator today!

JOB PURPOSE/SUMMARY

Summary of position:

The Hamilton County Services Coordinator is responsible for supervising the clinical and programmatic activities of the Children & Youth Mental Health Programming in Hamilton County. This role acts as the liaison between the local Department of Mental Health, community partners, United Way, and the Therapeutic Preschool (IOP) for children ages 4-6. The coordinator will also oversee the development and implementation of additional programs as needed in the area. As a key member of the Hamilton County management team, this position plays an essential role in program planning, development, and operations.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

This position will work within an outpatient clinic office at Hamilton Children and Youth Center but may require community-based visits. Position works within a multi-disciplinary team and should be flexible to maintain a team-based atmosphere.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

• Ensure appropriate referral, agency linkage, advocacy, home visits, and follow-up services for children and youth, while building and maintaining strong relationships with community partners to enhance service delivery.
• Provide crisis intervention and emergency services as needed for children and youth, while leveraging center-wide and community resources to coordinate care.
• Provide direct supervision and clinical oversight of the team, ensuring high-quality care and professional development.
• Act as a liaison between the Center, the Department of Mental Health administration, and other community partners to ensure the coordination of services and continued referrals.
• Contribute to the planning, development, and implementation of new programs and initiatives as needed in the children and youth services sector.
• Recruit, interview, hire, and train staff under direct supervision. Assist with clinical staff and team leaders in reviewing program files to ensure compliance with contract and regulatory requirements.
• Collaborate with team leaders and staff to monitor and achieve clinical productivity goals for children and youth programs. Ensure the completion of productivity reports and other required documentation for funding sources.
• Serve as a liaison with licensure and auditing bodies, ensuring compliance with all relevant regulations and standards.
• Support the management of expenses and budget to ensure financial goals are met for the children and youth services.
• Coordinate staffing and scheduling to ensure proper coverage across all programs, including during staff absences.
• Compile and submit quarterly Quality Assurance/Quality Improvement (QA/QI) reports, ensuring adherence to the highest standards of care.
• Lead team meetings and foster a positive, collaborative work environment to promote professional growth and team cohesion.
• Maintain a manageable caseload for direct service delivery, ensuring all clients receive the care and support they need.
• Ensure program goals and objectives are consistently met in line with contracts and manage program compliance with CARF accreditation standards.
• Provide guidance and support to staff, fostering a positive and collaborative work environment.
• Other duties as assigned by the supervisor

COMPENSATION:

Starting salary for this position is approximately $62,413/year based on relevant experience and education.

Schedule:

Primary working hours are Monday-Friday 8am-5pm

Travel:

This position requires the use of a personal, dependable vehicle for conducting Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

Job Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment/Technical Competency:

Proficiency in operating a computer and knowledge of database applications.

Experience / Knowledge:

• A minimum of 1-3 years of experience in service delivery and supervision in the mental health and social sciences field.
• Two years of related work experience specifically with children and youth impacted by trauma.
• Clinical knowledge necessary for providing clinical services and supervising staff.
• Proficiency in database applications.
• Experience in planning and implementing treatment services for children and youth, including crisis intervention.

Education / License:

• A Master's degree in a Social Service-related field is required.
• License-eligible status is required

Physical/Emotional/Social - Skills/Abilities:

• Strong organizational and prioritization skills to manage multiple goals effectively.
• Ability to relate well to the public, children, youth, and other professionals.
• Ability to exercise sound judgment and make effective decisions under pressure.
• Clear and concise verbal and written communication skills.
• Ability to set and demonstrate appropriate boundaries with clients and staff.
• Empathic listening skills, flexibility, and adaptability when working with diverse populations.
• Strong communication, time management, and organizational skills.
• Ability to maintain accurate and up-to-date records and reports.
• Proficiency in operating a computer and knowledge of database applications.
• Experience in planning and implementing treatment services.
• Treatment/service delivery experience.
• Certification in and the ability to implement verbal and physical de-escalation techniques, which may involve a wide range of physical movements, including but not limited to grasping, holding another person, kneeling, running, and walking.

Location:

Hamilton County, Tennessee

NHSC Approved Site

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.