Restaurant Supervisor - Hourly

Position Summary:

As Supervisor, you are responsible for front of house operations of the business. The position of

Supervisor is truly about being a dynamic team leader and setting a positive tone for the entire front of

house team to ensure that the business is running efficiently, profitably and delivering the highest level

of hospitality. This is a full-time position, which involves weekends and holidays, particularly during the

peak season.

Supervisor Team member qualities:

A strong and committed work ethic with an ever-present enthusiasm.

A passion for work and knowledge of food and beverage.

Someone who can lead an entire team and takes pride in teaching others.

Someone who is honest and has integrity.

Ability to multitask under pressure with a smile.

A true team player, proactive and always going above and beyond.

An eye for detail, cleanliness and organization.

Someone who is humble and always willing to learn and get better.

Someone who has the ability to make appropriate decisions in adverse situations.

Ability to question, bring ideas to the table, and desire to make changes to be the best we can be.

The overall role of the Supervisor is to:

Maintain a positive and respectful work environment at all times.

Be a dynamic leader and role model of the business.

Maintain a level of service and hospitality that proudly reflects the business.

Maintain cleanliness, safety, and organization of the restaurant.

Cultivate new and existing guest relationships.

Set the tone for the staff every shift for service.

Follow all Acme management systems and policies

Specific Job Responsibilities and Tasks:

Hospitality and Floor Presence:

Set the tone and foster a culture where guest satisfaction and hospitality are our number one

priorities. You are the ambassador of the brand and it is your job to maintain a service and

hospitality standard that is a clear reflection of Acme restaurants.

Staffing:

As Supervisor, you will maintain proper staff levels with the team members who are best suited

to represent the brand under the direction and oversight of the Manager.

Training/Initial & Ongoing:

As training is one of key components to the success of our restaurant, the Supervisor will work

closely with Management to deliver our culture to your entire team and ensure consistency of

the guest experience.

State of the Business:

The aesthetic and overall cleanliness and condition of the business is an essential part of the

guest experience. The Supervisor will ensure cleanliness of interior and exteriors, signage is

up-to-date, music selection and volume are appropriate, lighting and temperature are

monitored.

Human Resources:

Supervisor will consistently hold team members accountable to the rules and standards of Acme

restaurants. Supervisor will never ignore situations and always take corrective action in a way

that builds respect and the strength of the overall team.

Required Education and Work Experience:

High School Degree or Equivalent.

3-5 years in related positions

Advanced knowledge of food professional principles and practices.

Reporting Structure:

Supervisor reports to the Manager.

Supervisory Responsibilities:

The Supervisor oversees and supports all FOH team members.

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that a Team

Member in this position may be asked to perform from time to time. Based on business needs

or Guest service objectives, you may also be asked to perform other duties or tasks in addition

to those listed above and will be required to have completed required training associated with

the other duties or tasks.

The Overall role of the Supervisor is to:

Responsible for development, oversight, and execution of operations.

Support and oversee management in running all aspects of the restaurant.

Increase overall sales and profitability and exceed budgeted financial benchmarks.

Maintain a level of professionalism that proudly reflects the Acme brand.

Maintain a positive and respectful work environment at all times.

Hire qualified team members who reflect our brand.

Lead, train, motivate and mentor all team members.

Maintain a positive relationship and establish open lines of communication between team members.

Maintain cleanliness, safety, and organization of the front of house.

Set the tone for the staff every shift for service.

Follow all Acme systems and policies.

Comply with all applicable laws and guidelines in respect to federal, state and local agencies.

Job Status: Non-Exempt

Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

• 2 years previous experience as a Server in a coffee shop, cafe or bakery.
• Extensive knowledge of food and beverage menus, including coffee/espresso.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification