US People Operations Generalist

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How We Started

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where We Are Now

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where We’re Going

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

We’re looking for a US People Operations Generalist who is passionate about creating exceptional employee experiences, thrives in a fast-paced environment, and enjoys leading by example. You will support HeliosX in all generalist HR administrative activities, ensuring the smooth delivery and coordination of our people processes.

What You'll Be Doing

• Coordinate day-to-day operations including; benefits, absences, and terminations
• Ensure all employee data is up to date and conduct frequent audits of HR activities to ensure compliance with local legislation
• Prepare and manage all new starter information/documents in accordance with local compliance and legislation
• Coordinate our on-boarding and off-boarding processes, working closely with managers across the business to ensure a great and consistent experience for our people.
• Create relevant profiles on our people systems (Bamboo accounts, Lattice setup and supporting probation processes).
• Ensure the smooth running of workplace operations, (office and remote), e.g. health & safety, security, maintenance, etc) leveraging external suppliers as required
• Coordinate with our wider People team and outside counsel when and if required on immigration and visa applications
• Act as the first point of contact for day-to-day workplace support
• Draft and coordinate all supporting HR documentation around employee changes, i.e. probation, promotion, and disciplinaries
• Support the wider People team in note-taking employee relations meetings/issues when required
• Support on the quarterly engagement survey process to ensure we are collecting up to date feedback from our employees on their experience
• Be the point of contact for office ops related queries and requests
• Support with US team equipment audits, inventory and return upon leaving
• Assist with US Compliance: I9 audits, EEOC-1 form submissions
• PTO enhancement and accrual change exercise
• PTO/ leave management (possibly)
• Assistance with employment verification of new starters (E-Verify), references and background checks
• Payroll support (calculations for paid holiday submissions etc.)
• Assistance with facilitating departmental team-building events and engagement activities
• Scheduling and tracking of employee participation in training programs, and mandatory compliance areas
  
  
  

Who You Are

• You have a minimum 1 year of experience in HR administration or people operations/coordination roles
• Desirably, you have education to a degree level in a business/HR relevant subject
• You show proven experience organizing events in multiple diaries (we use Google calendar and the Google Suite)
• You have experience in working within Tech a startup as an advantage
• Outstanding organizational and time management skills, with a keen eye for detail.
• Strong interpersonal skills and a deep ability to understand what motivates others
• Excellent written and verbal communications skills
• Strong ability to prioritize actions and tasks
• Willingness to do whatever it takes to get the job done, no matter how big or small
• Ability to write and communicate verbally in a compelling manner
  
  
  

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 12 days of Paid Time Off (not including 6 days paid holiday)
• Private Medical Insurance with United Healthcare
• Dental and Vision Care coverage with Guardian
• Enhanced parental leave
• Employer retirement contribution of 3% match through Guideline 401(k)
• Headspace subscription, with an option to add up to 5 friends or family
• Equipment needed for your role, ie. laptop and headset
• Access free HeliosX products and enjoy family discounts
  
  
  

Salary Banding

$70,000—$78,000 USD