Account Manager (Inside Sales)

About the Company

Helitech is a family, locally-owned specialty contractor that provides waterproofing, foundation repair, and concrete repair services to homeowners throughout Illinois, Iowa, Kansas, Kentucky, Missouri, and Tennessee.

Services include basement waterproofing and crawl space encapsulation, crawl space waterproofing, complete foundation repair – piering, bowing wall repair, wall anchoring, and crack repair, as well as polyurethane concrete leveling, dehumidifiers, sump pumps, and yard drainage.

Helitech is the most trusted and awarded foundation repair contractor. We are not a franchise; we are family-owned and operated. We offer the world’s fastest drainage system (Hydraway). All of our services are backed by our Helitech Promise.

Job Summary

The Account Manager will play a key role in enhancing the efficiency and effectiveness of the sales process by collaborating with estimators and the inside sales team. This role involves facilitating the entire sales cycle from initial customer inquiry through to account set-up, ensuring an organized workspace, and providing insightful, knowledgeable responses to customer inquiries. The representative will leverage a strong understanding of the product line to upsell compatible products and help maintain a high standard of customer service

Key Responsibilities:

• Collaborate with Estimators and inside sales team to streamline workflows and reduce hold times during the sales process.
• Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with.
• Develop a strong understanding of our product line to confidently upsell compatible products.
• Keep workspace organized, ensuring easy access to key documents and product information.
• Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sales.
• Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique.
• Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week.
• Track customer interactions, outcomes, and follow-up actions in a detailed log.
• Uphold standards of self-motivation, time management and productivity, and maintain a workspace that is clean, organized and professional

Required Qualifications:

• Strong interpersonal communication skills
• Superior listening skills
• Ability to maintain an organized and professional workspace
• 1 year customer service

Preferred Qualifications:

• 3-5 years’ experience in customer service, sales, or retention
• Knowledge of Microsoft 365 / Excel / Google Docs

Compensation:

• $18/hour commission.
• Quarterly and annual bonuses