What are the responsibilities and job description for the Experienced Restaurant Host(ess) position at Hellas Restaurant and Bakery?
Join Our Team as a Restaurant Host(ess) at Hellas!
At Hellas, we?re dedicated to delivering an unforgettable dining experience for every guest. As the first point of contact, our hosts and hostesses set the tone for the entire experience, making them a crucial part of our team. We?re looking for an experienced and passionate Restaurant Host(ess) to elevate our guest experience and help take our service to the next level!
Requirements:
- At least 2 years of prior experience in a high-volume restaurant.
- Must be 18 years or older, as this is a full-time position.
- Ability to handle a fast-paced environment with a positive attitude.
Apply online at www.hellasbakery.com or in person:
Hellas Restaurant and Bakery
785 Dodecanese Blvd
Tarpon Springs, FL 34689
What does our Host(ess) do?
- Warmly Welcome Guests: Greet guests as they arrive with a friendly, professional demeanor, ensuring they feel valued and comfortable. Seat guests in a timely and efficient manner.
- Manage Multiple Tasks: Handle various responsibilities at once, such as greeting guests, answering phone calls, assigning sections to the FOH team, and managing reservations, all while maintaining a positive atmosphere.
- Tech-Savvy Operations: Utilize tablets, iPads, and our table management system (Seven Rooms) to assist with guest seating and reservations.
- Communicate with BOH: Coordinate with back-of-house (BOH) management to manage reservations and ensure smooth communication for timely seating.
- Team Collaboration: Work closely with the FOH team, kitchen staff, and management to ensure seamless operations and an outstanding guest experience.
- Customer Service Excellence: Work with the FOH team and management to quickly and professionally resolve any guest concerns or complaints, ensuring total guest satisfaction.
- Supervisory Tasks: May assist with checkout duties and other supervisory tasks for the FOH team as needed.
- Adherence to Policies: Comply with the company attendance policy and dress code, ensuring proper uniform (including non-slip shoes) is worn at all times.
To be successful in this position you will need:
- Experience: At least 2 years in a similar role, preferably within a high-volume restaurant setting.
- Tech-Savvy: Proficient in using computer systems, with knowledge of guest seating software programs such as Seven Rooms (or similar platforms).
- Adaptability: Capable of thriving in a fast-paced environment and adjusting to ever-changing circumstances.
- Physical Stamina: Ability to stand and walk for extended periods throughout the shift.
- Cash Handling: Prior experience managing cash and credit card transactions accurately.
- Strong Communication: Excellent verbal and written communication skills to interact effectively with both guests and team members.
- Interpersonal Skills: A friendly and approachable demeanor, with strong interpersonal skills to provide exceptional service.
- Restaurant Knowledge: Familiarity with the menu, specials, and layout of the restaurant to assist guests efficiently.
- Food Safety Certification: Must obtain Food Safety certification within 60 days of employment.
Benefits of working at Hellas:
- Pay starts at $18 an hour based on experience.
- Discounted shift meal
- Health insurance with a large employer contribution (FT)
- Vision, dental, life insurance, additional life and accident insurance also available
- Pet insurance and Pet discount programs (FT and PT)
- Health reward program included with the health insurance.
- Financial Fitness program to help you stay on top of your financial goals.
- Employee Assistance program to help with work and life issues.
- Great team-oriented staff!
Salary : $18
