IT Help Desk Technician (Bilingual - English/Spanish)

Job Description

Hellas, Inc., the #1 Sports Construction company in North America, is seeking a motivated Bilingual (English/Spanish) Help Desk Technician to support our IT department in a fast-paced construction environment.

Headquartered in Cedar Park, TX, Hellas is the largest sports construction contractor in the United States. Specializing in the general construction of sports facilities and synthetic surfaces, Hellas also champions innovative artificial turf manufacturing, base construction, and the planning, installation, and maintenance of fields, tracks, and tennis courts. Hellas is the only fully integrated sports construction company, controlling all business operations to deliver its products directly to the end-user, including marketing, sales, quality control, project management, maintenance, and warranty.

We are looking for a Bilingual Help Desk Technician to join our growing IT team. This role will provide first-line technical support to employees, troubleshoot hardware and software issues, and ensure efficient IT operations across the company.

Duties And Responsibilities

• Respond to and resolve IT support requests via phone, email, and ticketing system.
• Provide technical assistance and support for hardware, software, network, and system issues.
• Install, configure, and maintain computer systems, applications, and peripheral devices.
• Assist in setting up new user accounts and workstations.
• Troubleshoot network connectivity issues, including Wi-Fi and VPN access.
• Ensure proper documentation of technical issues, resolutions, and IT procedures.
• Train employees on basic IT functions and security best practices.
• Escalate complex technical issues to higher-level support when necessary.
• Maintain inventory of IT assets and track equipment distribution.
• Communicate IT solutions effectively in both English and Spanish to support bilingual staff.
  
  

Qualifications and Skills:

• Associate’s degree in Information Technology, Computer Science, or a related field preferred.
• 1-3 years of experience in an IT support or help desk role.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Experience with Microsoft Office Suite, Active Directory, and remote desktop applications.
• Strong networking knowledge, including TCP/IP, DHCP, and VPN configurations.
• Excellent problem-solving and customer service skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• High level of integrity and ability to maintain confidentiality regarding company data.
• Bilingual in English and Spanish (verbal and written) required.
• Microsoft Certification(s) or other relevant IT certifications preferred.
  
  

Certification Requirement: Must obtain Microsoft MS-900 and SC-900 certifications within six months of employment.

• Equivalent Microsoft certifications may be accepted in place of the above.
  
  

Please note that we are not accepting unsolicited resumes from external recruiters or agencies at this time.