What are the responsibilities and job description for the Customer Service Team Lead position at Heller Industries?
Company Description
Heller Industries, founded in 1960, is a pioneer in convection reflow soldering technology. As the market leader in reflow oven technology, Heller supplies solutions for electronics manufacturers and assemblers worldwide, with a focus on continuous refinement to meet advanced application requirements. The company offers reliability, continuity in sales and support, and rapid delivery of both standard and special ovens.
Role Description
This is a full-time on-site role for a Customer Service Team Lead at Heller Industries in Florham Park, NJ. The Team Lead will be responsible for managing customer service operations, ensuring customer satisfaction, providing support, and effective communication with customers and team members on a daily basis.
Qualifications
- Customer Satisfaction and Customer Service Management skills
- Customer Support and Customer Service skills
- Effective Communication skills
- Experience in leading a customer service team
- Demonstrated ability to prioritize and manage multiple tasks
- Strong problem-solving skills
- Previous experience in electronics manufacturing industry or related industry required.
- Associates degree in technical field.