What are the responsibilities and job description for the Insurance Specialist position at Hello Insurance Agency?
Overview
We are seeking a dedicated and enthusiastic Insurance/Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a customer-centric attitude, and the ability to handle various inquiries effectively.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance.
- Handle cash transactions with precision and maintain accurate records of financial exchanges.
- Analyze customer issues and provide effective solutions while ensuring a positive experience.
- Maintain a high level of customer support by addressing concerns and resolving complaints in a timely manner.
- Perform data entry tasks accurately to update customer records and track interactions.
- Collaborate with team members to enhance client services and improve overall service delivery.
- Assist in office duties as needed, contributing to a smooth operational workflow.
Qualifications
- Proficiency in English is required; Spanish candidates are highly desirable.
- Previous experience in customer support or client services is preferred but not required.
- Analyze problems and develop effective solutions quickly.
- Familiarity with data entry processes and office software applications.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Ability to work collaboratively in a team-oriented environment while managing individual responsibilities.
Join us in delivering outstanding service to our customers and be part of a dynamic team that values excellence!
Job Types: Full-time, Part-time
Pay: $20.32 - $21.64 per hour
Expected hours: 40 per week
Supplemental Pay:
- Commission pay
Language:
- Spanish (Preferred)
Ability to Commute:
- Upper Darby, PA 19082 (Required)
Ability to Relocate:
- Upper Darby, PA 19082: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22