What are the responsibilities and job description for the Service Advisor position at Hello Subaru of Temecula?
More people are saying goodbye to their old jobs and Hello to their new careers. Hello, Automotive Group will be bringing a unique experience to the Temecula Auto Mall. If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Auto is the place for you. Come work in a team environment and help build the new automotive experience at Hello Subaru of Temecula.
Responsibilities
- Creates service orders and assists with flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Dealer Experience preferred
Benefits:
- Competitive Pay
- Vacation and sick time
- 401(k) plan (with company match!)
- Medical, dental and vision plans
- Company-paid Basic Life insurance
- Employee Purchase Program
- Paid Volunteer Days
- Paid Holidays
- Locally-owned and operated in Southern California
- Work/life balance (Closed on Sundays!)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
