Field Installation Engineer

About hellocare

hellocare is at the forefront of revolutionizing healthcare. As a hyper-growth leader in AI-Assisted Virtual Care Delivery, we provide an all-in-one platform that seamlessly integrates advanced software, cutting-edge hardware, and AI-driven solutions. Our services—ranging from AI-Assisted Virtual Nursing and Virtual Patient Observation, Virtual Sitting, Clinical Digital Whiteboard, Digital Room Sign, Patient Engagement, and AI Ambient Dictation and Monitoring—are transforming how care is delivered to the top health systems nationwide.

With nurse shortages and clinical staff burnout at an all-time high, hellocare is helping health care systems overcome these challenges while enhancing the overall patient experience. We are not just a tech company; we are healthcare’s most innovative partner, setting a new standard for virtual care delivery by making it more accessible, efficient, and patient-centered. Our mission is to bridge healthcare and technology by delivering revolutionary solutions that directly address the most pressing challenges in the healthcare industry. By improving clinical staff outcomes, reducing burnout, and enhancing patient experience, hellocare is transforming how care is delivered across health systems, primary care, and home care settings. We are redefining virtual care to make it more efficient, accessible, and responsive to the needs of both patients and clinicians, driving better outcomes across the board.

Role Overview: Field Installation Engineer/Technician

Join our mission-driven team as a Field Installation Engineer/Technician, where your technical expertise will directly contribute to transforming healthcare delivery. In this role, you will be responsible for installing, configuring, and testing hellocare’s innovative AI-Assisted Virtual Care platform at customer sites, working hands-on to ensure our solutions are perfectly tailored to meet each health system’s needs. Your work will enable healthcare systems to overcome some of the industry’s most pressing challenges, such as clinician burnout and staff shortages, while improving patient care and operational efficiency.

Your role will be critical in empowering clinical staff by deploying technology that supports them in delivering patient-centered care. By ensuring smooth and effective installations, providing tailored training, and troubleshooting issues, you will help health systems leverage hellocare’s innovative solutions to their fullest potential.

Core Responsibilities:

• Install, configure, and test hellocare hardware and software solutions at healthcare facilities, ensuring seamless integration and optimal performance.
• Work closely with health system staff to understand their requirements and tailor installations to their specific needs.
• Troubleshoot and resolve technical issues during installation, configuration, and setup, ensuring that all technical challenges are swiftly addressed.
• Train healthcare professionals to effectively use the hellocare platform, ensuring they feel confident and capable in utilizing the technology for patient care.
• Ensure high-quality installations by adhering to company standards and best practices, guaranteeing that all solutions are delivered effectively and efficiently.
• Travel to various job sites as required to perform installations and provide support.
• Collaborate with the sales team to ensure successful pre-sales engagements and a clear understanding of client requirements.
• Act as the primary point of contact for service and delivery issues, working closely with other teams to resolve any challenges that arise during or after installation.
• Gather feedback from clients and collaborate with internal teams such as product development and R&D to ensure the continuous improvement of our services and delivery processes.

Your Profile:

• 2 years of experience in a field product installation role
• Big plus understanding of virtual care and telehealth industry, regulations and standards.
• Strong relationship-building skills and the ability to effectively communicate and collaborate with clients, internal teams, and external stakeholders
• Excellent problem-solving skills, with the ability to quickly identify and resolve issues as they arise
• Strong leadership and management skills, with the ability to lead and motivate a team of service and delivery professionals
• Strong project management skills and ability to lead multiple projects simultaneously.

What hellocare Offers:

• Impactful Work: Be part of a mission-driven team that’s transforming healthcare, empowering clinicians, and improving patient care across leading health systems.
• Competitive Compensation: A competitive salary and benefits package, including healthcare, dental, and vision insurance.
• Professional Development: Ongoing opportunities for learning and career growth in a fast-paced, high-impact environment.
• Travel Opportunities: Engage with top healthcare systems across various locations as you perform installations and optimize their use of hellocare’s solutions.

More about hellocare

https://hellocare.ai