Operations Trainer

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

HelloFresh Adventures

Since the digitization of the grocery and meal delivery industry, HelloFresh has been at the forefront of revolutionizing the way we eat by making it more convenient and exciting to whip up mouthwatering meals from home! With over 500% growth since our inception in 2011, we’re now active and growing in 9 different countries across 3 continents! Come see what’s cookin’ at HelloFresh!

Position Overview 

As an Operations Trainer,  and a member of the Field Learning Operations  team in one of our Fulfillment Centers, your role will be to facilitate, certify, and support the learning needs of all employees in the building . This role will work as a liaison between Field Learning and operations to ensure that  training needs are being addressed with impactful and measurable solutions.

 Your role will support the  delivery of products that improve the overall onboarding and the  on- the - job learning experience. You will be the site PIT certified trainer and  a key player in building capabilities and skills within our hourly population.  

Summary 

The Operations Trainer reports to both the Field Learning Ops Manager Associate Field Learning Ops Manager and is responsible for supporting  daily training operational activities within the FC. Every day deliverables include but are not limited to : Assisting with onboarding new hires and delivering classroom trainings conducting site tours.  Managing training requests  received through the intake process and scheduling certifications for the hourly population. Conducting on-the-job training and presenting new product/process launches to the operations teams. This role will work side by side with cross-functional teams within the DC to help implement training products and support in process improvements. A successful candidate in this role will thrive in an ambiguous, fast-paced, high-growth environment, enjoys problem solving, and will have a passion around training and developing others.

You will...

• Promote food safety, quality, and the Hello Fresh/ Everyplate/ Greenchef/ Factor  safety-first culture through training  activities within the fulfillment center
• Train Cross-Train and  Re-Train  exempt and non exempt  workforce using network standard training methods such as classroom, On-the-Job (OJT) materials and assessments 
• Certify and Re -certify hourly  workforce on Powered Industrial Equipment (PIT)  through practical theoretical  training
• Assist the Field Learning Operations Leadership team  in monitoring the training request intake system to ensure site requests are scheduled and delivered.  
• Help to  support internal change management processes for new training products   process improvement initiatives
• Frequently  observe and provide feedback to team members  and new associates by auditing and coaching 
• Support training coordination efforts through various administrative tasks throughout the shift
• Document training deliveries through tracking tools created by your Field Team 
• Build and maintain positive rapport with both internal and external customers / stakeholders 
• Conduct Tours of the DC for new associates and frontline leaders
• Create a positive team dynamic that encourages frontline leaders and associates to ask questions, provide feedback, adapt to the ever-changing business, and stay focused on the customer experience
• Work with the Specialist and Ops Trainers to identify and remove operational and training barriers
• Partner with Leadership to delivery training products to leads and above at a site level 
• Become and operate as a subject matter expert before delivering training to ensure quality dissemination of knowledge 
• Manage DC relationships  and deliver a positive experience to local site partners and support teams (Ops, Safety, FS&Q, HR, etc.)
• Provide accurate and timely information to your leadership team in your End of shift reports 
• Review and maintain proper  training records for compliance

You are...

• Personable: you are interested in training others and enjoy the challenges that come with teaching others
• Versatile: you are a committed partner that focuses teaching and engaging with  teams
• Bold: you are a flexible, organized  and optimistic in your training approach
• Bright: you have successfully contributed to training initiatives, leading among peers, and supported  programs in a warehouse environment , retail or food service environment
• Innovative : You are open minded to  alternative approaches that support local initiatives and act with a can- do attitude 
• Customer-focused: You are obsessed with delivering a  positive customer experience and  you strive to deliver a product that is second to none
• Able to lift up to 50 pounds with or without assistance 
• Able to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation 
• Able to work in a cold  environment , sit for periods of time for virtual team meetings, and well versed in computers.  
• Able to speak publicly , eloquently and professionally in both a warehouse and classroom setting 

You have…

• A high School diploma or GED equivalent 
•  5 years experience in a Warehouse environment or Production environment 
•  Documented proof of PIT certifications from previous or current employers  
• 2 years experience in Operating  PIT , Reach, Turret, Double Pallet Jack, Cherry picker, Standing Forklift, or Scissor lift 
• 2 years of employee engagement, team building and training teams in fast paced environments
• 1 years  experience in communication and facilitating teachings in a classroom setting
• Willingness to work a flexible schedule to accommodate local site training needs 
• Ability to communicate; express ideas and thoughts clearly and with tact and diplomacy verbally and through written communication channels

You’ll get...

• Competitive Pay & 401k company match that vests immediately upon participation
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Flexible shift scheduling & advancement opportunities
• Emergency child and adult care services
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice.

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com