What are the responsibilities and job description for the Hotel Front Desk Agent position at HELLS CANYON GRAND HOTEL, Ascend Hotel Collection?
HELLS CANYON GRAND HOTEL, Ascend Hotel Collection is looking to hire upbeat front desk agents to assist with checking guests in and out of the hotel. The front desk agent assists guests with inquiries, reservations, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant and bar operations to facilitate guests' dining experience, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
To ensure success front desk candidates must be able to be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.
FLEXIBLE SCHEDULES FOR FULL AND PART TIME ROLES!
OPEN TO SENIOR AND YOUTH CANDIDATES!
STARTING PAY BASED ON SKILLSETS AND EXPERIENCE!
Front Desk Agent Responsibilities:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Front Desk Agent Requirements:
- 1 years of front desk agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player
- Physically agile, and able to stand for extended periods
- Available to work shifts, over weekends, and on public holidays.
Resumes accepted via really or by application in person!
COME JOIN Y-OUR TEAM!
Job Types: Full-time, Part-time
Pay: $11.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $11 - $17
