Demo

Inside Sales Representative

Helm Group
Freeport, IL Remote Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 2/19/2025

Inside Sales Representative / Service Administrator


As we continue to grow, we are seeking a dedicated and highly organized Service Administrator / Inside Sales Representative to join our team and help us maintain our high standards of service. This role will be responsible for supporting the needs of our administration and customer base. Responsibilities may include compiling lists for new business opportunities, nurturing leads, typing quotations, completing client-requested supporting documentation, and creating reports. This role requires high communication skills, a proactive approach, and the ability to work collaboratively within a fast-paced environment. The ideal candidate will be customer-focused, high attention to detail, and strong time-management.


This position is for our service division which is responsible for servicing, maintaining, and replacing HVAC and plumbing systems and equipment in buildings such as K-12 schools, hospitals and associated healthcare buildings, high-rise buildings, and other commercial building types. This role is located in our Freeport, IL office.


Key Responsibilities:

  • Customer Service Management: Handle customer inquiries, service requests, and complaints with professionalism and empathy. Ensure timely resolution of issues and follow up to guarantee customer satisfaction.
  • Customer Relationship Management: Help support our sales and service administrative team in maintaining strong relationships with existing clients, understanding their needs and offering solutions to meet those needs.
  • Marketing/Presentations: Bringing a creative mindset to help with any marketing/presentations/reports that may be requested.
  • Order Processing: Managing set-up documentation when the team closes a sale, ensuring a smooth transition to dispatch and operations and accurate order processing.
  • Performance Tracking: Track and report on various metrics and initiatives.
  • Collaboration: Work closely with the sales team and service administrators to ensure a cohesive approach for day-to-day operations, and customer satisfaction.
  • Prospecting: Exporting reports through employer-provided software. Identify and reach out to potential clients through various channels (phone calls, emails, social media).
  • Process Improvement: Identify opportunities for improving service processes and contribute to the development of best practices to enhance operational efficiency.
  • Data Management: Enter and update service information in the company’s CRM or service management system. Ensure data accuracy and confidentiality.
  • Document Management: Prepare, organize, and maintain documentation related to projects, technical specifications, and maintenance records.
  • Office Administration: help support general office needs, including maintaining supplies and ordering of any supporting materials.


Requirements:

  • Excellent verbal and written communication skills.
  • Proficient in utilizing Microsoft Excel, Word, Outlook.
  • Ability to learn and work within our service software systems.
  • Strong problem-solving skills.
  • High level organization and attention to detail.
  • Professionalism and integrity.
  • Teamwork and relationship-building.
  • Ability to answer a high volume of calls and/or emails daily.
  • Ability to share work among a customer service team.
  • Attentiveness and Time-Management skills.
  • Ability to find the positive in any situation.


Salary & Benefits:

  • Salary Range: $38,000-$55,000 annually.
  • Final salary determination based on relevant experience and qualifications.
  • Competitive compensation package with comprehensive benefits:
  • 401K plan with matching contributions.
  • Health, Vision, and Dental Insurance.
  • Paid Time Off.
  • Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Accounts (FSA).
  • Health Wellness Programs.


Join Helm and become part of our supportive, family-like culture where hard work is recognized and rewarded. Your contributions will make a meaningful impact on our projects, ensuring every day you go home knowing you've played a vital role in our success. If you're ready to embark on a fulfilling career journey, apply now to join our dedicated team at Helm.

Salary : $38,000 - $55,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Inside Sales Representative?

Sign up to receive alerts about other jobs on the Inside Sales Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$63,227 - $94,954
Income Estimation: 
$116,498 - $172,747
Income Estimation: 
$71,829 - $108,969
Income Estimation: 
$49,505 - $67,506
Income Estimation: 
$116,498 - $172,747
Income Estimation: 
$57,456 - $77,960
Income Estimation: 
$63,227 - $94,954
Income Estimation: 
$116,498 - $172,747
Income Estimation: 
$71,829 - $108,969
Income Estimation: 
$51,625 - $76,458
Income Estimation: 
$116,498 - $172,747
Income Estimation: 
$63,227 - $94,954
Income Estimation: 
$71,829 - $108,969
Income Estimation: 
$116,498 - $172,747
Income Estimation: 
$80,609 - $130,009
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Helm Group

Helm Group
Hired Organization Address Westmont, IL Full Time
Project Engineer Are you ready to launch your career in the construction industry with Helm? As a Project Engineer, you'...
Helm Group
Hired Organization Address Muskego, WI Full Time
Planned Maintenance Sales Representative - Service Are you an experienced salesperson with an understanding of HVAC syst...
Helm Group
Hired Organization Address Freeport, IL Full Time
The Helm Truck and Equipment division is looking for a Vehicle Upfit Technician for our facility in Freeport, IL. The Ve...
Helm Group
Hired Organization Address Freeport, IL Full Time
Inside Sales Representative / Service Administrator As we continue to grow, we are seeking a dedicated and highly organi...

Not the job you're looking for? Here are some other Inside Sales Representative jobs in the Freeport, IL area that may be a better fit.

Inside Sales Representative

Adams Publishing Group, Janesville, WI

Inside Sales Representative

G, Rockford, IL

AI Assistant is available now!

Feel free to start your new journey!