IT Help Desk Technician

IT help desk technician who will provide internal support for employees at our Westmont, IL office, as well as remote sites. Candidates should have a mixture of technical and customer service skills and be passionate about technology and helping people. This user will support PCs (Desktops and Laptops), Printers, Copiers, Digital and VoIP Phone Systems, Mobile Devices (iOS & Android), etc. This position has a wide range of possibilities for growth and learning.

Basic Functions/Responsibilities:

· Handle Tier 1 help desk escalations through internal ticketing system

· Follow up on outstanding requests and ensure timely resolution

· Create user accounts and configure hardware as part of on-boarding process

· Troubleshoot hardware and replace components

· Imaging, configuration, and distribution of client computers

· Anti-virus and Malware remediation

· Setup, configure and troubleshoot print servers and local printers

· Perform basic windows administration such as password resets and file and folder administration

· Support audio and video equipment in conference rooms

· Fully document all troubleshooting steps, and create knowledgebase articles of resolutions

· Manage and monitor internal assets to ensure accurate inventory records

· Set up new VoIP, setup new phones, and manage phone systems

· Basic Internet connection troubleshooting

· Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weigh up to 50 pounds each

· Perform all other tasks as assigned or required

Qualifications & Experience:

· A service-oriented attitude – do what it takes to get the job done correctly

· Ability to work multiple tickets simultaneously and manage time carefully

· Ability to accept directions, follow procedures, and work directly

· Eager to learn, pick up modern technologies, and be proficient in a brief time

· Resourceful Problem Solver – always find a way to make it work

· Team player, avoid complaining, and motivated to advance and grow

· Proficient with Windows 10/11 and Microsoft Office (on premise and in Cloud)

· PC-based hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

· Networking knowledge of TCP/IP protocols, Wireless Technology and Infrastructure, VPNs

· Knowledge and experience with Cloud sharing applications (i.e. ShareFile or similar)

· Strong customer service, analytical, and problem-solving skills

· Ability to communicate technical information, both verbal and written to a wide range of end-users

· Ability to work in a team environment

· Organization skills to balance and prioritize work

· Additional duties may be added as needed

Pluses

· 1-2 years experience working in a Windows environment

· Office 365 and Active Directory management

· Manufacturer's certification a plus (MCSE, CompTIA Network , CompTIA A ).

· Knowledge of HPE Aruba network switch & wireless access point hardware

· SharePoint site administration

Job Type: Full-time

Experience:

• Help Desk: 1 year (Preferred)

Benefits:

• Health insurance
• Retirement plan
• Paid time off

Competencies:

· Dependable - more reliable than spontaneous

· People-oriented - enjoys interacting with people and working on group projects

· Adaptable/flexible - enjoys doing work that requires frequent shifts in direction

· Detail-oriented - would rather focus on the details of work than the bigger picture

· Autonomous/Independent - enjoys working with little direction

· Assertive

· Self-starter

· Demonstrated ability to learn

· Customer Focus

· Innovative

· Integrity

· Honesty

· Responsive

· Positive Attitude

· Results Oriented

· Quality Driven

Schedule:

• Monday to Friday, 7:00 AM to 4:00 PM

Work Remotely:

• No

Helm Group is an equal opportunity employer.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Relocate:

• Westmont, IL 60559: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000