Bilingual Client Service Supervisor

Company Overview

Help at Home is a leading national provider of high-quality, person-centered care and support for the elderly and individuals with disabilities. Our mission is to empower our clients to live independently while receiving compassionate care from our dedicated caregivers. We pride ourselves on our core values of serving others, accountability, teamwork, integrity, excellence, and community support.

Summary

The Bilingual (English/Spanish) Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Responsibilities

• Maintain elements of the assigned clients' files, and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Assigns homecare aides based on the client's overall needs and Plan of Care.
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client's condition and overall service.
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client's Plan of Care.
• Maintains positive working relationships with clients, homecare aides and referral sources.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

Requirements

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Basic computer literacy and typing skills.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

If you are passionate about making a difference in people's lives through exceptional service, we invite you to apply for the Customer Service Supervisor position at Help at Home today!

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Volunteer time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Philadelphia, PA 19130 (Required)

Ability to Relocate:

• Philadelphia, PA 19130: Relocate before starting work (Required)

Work Location: Hybrid remote in Philadelphia, PA 19130

Salary : $21