What are the responsibilities and job description for the Care Supervisor position at Help At Home?

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Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary :

The Care Supervisor develops and monitors appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Supervisory Responsibilities :

Participates in the hiring and training of staff.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.

Duties / Responsibilities :

Maintains the assigned clients' files, employee files and all related paperwork.

Consistently maintains the confidentiality of patient / client and agency information, following HIPAA guidelines relative to handling patient records.

Provides direct training.

Assigns / Schedules homecare aides based on the client's overall needs and Plan of Care.

Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.

Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.

Prepares and submits routine departmental reports as required.

Records and maintains accurate documentation of the client's condition and overall service.

Conducts and keeps record of client satisfaction surveys, client / employee in-home visits, employee evaluations, employee in-service trainings and employee expiring license.

Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.

Provides education and coaching on changes to a client's Plan of Care.

Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.

Ensures compliance with local, state and federal laws as well as with Company policies and procedures.

Takes on-call for company after hours as needed

Ensures visit verification is being completed accurately.

Completes and manages quarterly and as needed HHA meetings. Collaborates with clinical management.

Performs other related duties as assigned.

Required Skills / Abilities :

Excellent organizational skills; ability to multitask and manage multiple responsibilities.

Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

Strong problem-solving skills; ability to deal with conflict in a professional manner.

Ability to multitask and manage multiple responsibilities.

Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education and Experience :

At least 18 years of age.

High school graduate or equivalent preferred

At least one (1) year experience in health care, preferably in home health; two (2) years supervisory experience preferred.

Basic computer literacy and typing skills.

Current PPD, or Chest x-ray if applicable.

Medicaid, Waiver and Home Healthcare experience preferred.

Physical Requirements :

Must be able to lift up to 15 pounds at times.

Ability to travel to client homes when needed

The ability to frequently sit, stand, walk, bend or squat.

The ability to occasionally crawl, climb or reach above shoulder level.

The ability to occasionally lift up to and over 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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