Service Manager

Job Description

The Service Manager is a key leadership role responsible for day-to-day management of the Service and Installation Technicians, excellent customer service, and generating income through service work. You will work closely with the technicians and customers to ensure an efficient schedule that provides the best service.

Specific Duties Include:

· Manage day-to-day scheduling of service and installation jobs.

· Effectively utilize the service scheduling software tools to properly manage the flow of the work order process to completion.

· Optimize daily productivity by scheduling work based on technicians' skills and route efficiency.

· Review and approve technician hours daily to ensure accurate time keeping.

· Hold technicians accountable to time and attendance policies and ensure adherence to the set service schedule.

· Proactively seek customer feedback, anticipate problems, and respond promptly.

· Review and process all repair work orders for accuracy and completeness concerning parts, materials, labor, and approve the release of equipment for delivery to the customer.

· Apply strong customer service skills to handle client interactions and resolve any issues effectively.

· Identify opportunities for process improvements, assisting with revisions to drive efficiency and enhance the customer experience.

Other Responsibilities

· Utilize automated reports to generate service work.

· Manage Fire Alarm Deficiencies and Repairs.

· Look to improve daily/weekly task processes to provide a more efficient work environment to provide a better experience for customers and employees.

Requirements

· 2 years of experience in customer service, project management, coordination, dispatching, or facility services preferred.

· Previous supervisory/management experience preferred.

· Interest in learning new technology is essential. Training will be provided, but success comes from your initiative in developing your skills.

· Excellent computer skills.

· Technical knowledge preferred.

· Strong interpersonal and persuasive abilities.

· Excellent oral and written communication skills

· A customer-focused, professional approach to every interaction and task.

· Strong networking mindset to maintain and create lasting relationships with customers, vendors, and sales reps.

· Familiarity with Massachusetts geography is a plus, but not required.

Benefits

· Paid Time Off

· 401(k)

· 401(k) Employer Match

· Life Insurance

· Employee Discount

· Professional Development Assistance

· Commission Eligible

· Sign-On Bonus after probationary period

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Paid time off
• Professional development assistance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Supervisory or Management: 2 years (Required)
• Cust Svc, Project Mgt, Dispatching or Facilities Svcs: 2 years (Required)

License/Certification:

• Driver's License (Required)

Security clearance:

• Confidential (Preferred)

Work Location: In person

Salary : $25 - $35