What are the responsibilities and job description for the Executive Director position at HELP USA?
Program: Homebase Service Area 7 | 1860 East Tremont Avenue, Bronx, NY 10460
The Homebase Executive Director is responsible for the overall development and management of all program operations in the respective Homebase offices. This includes direct oversight of existing programs; ongoing assessment of program needs and identification of potential funding streams to enhance program services. In addition, the Executive Director will serve as a liaison to other service providers and community leaders to ensure the integration of the facility as a community-based agency. Finally, works in coordination with senior management staff to ensure the fidelity of the program.
Duties and Responsibilities:
Under the direct supervision of the AVP, will direct the overall operations of the programs.
Responsibility for formulating and implementing a plan to ensure that performance measures are met and exceeded. Ensures that the site/program meets or exceeds established programmatic goals. Monitors weekly/monthly progress toward attainment of annual targets.
Overall responsibility for recruiting, employing, orienting, and evaluating all program staff i.e. all staff other than Safety or Maintenance in the facility unless otherwise indicated.
Evaluate program performance, determine gaps in service delivery systems, and assist in leading the development of solutions for identified gaps and/or program performance issues.
Responsible for developing a site-specific program for staff orientation and training.
Ensures that all program staff is aware of HELP USA's philosophy, policy, and procedures. Holds program staff accountable for functioning in accordance with this philosophy, policy, and procedures.
Ensures program compliance with appropriate HRA regulations through adherence to HELP USA’s case file and electronic case record review policy, home inspection policies, financial assistance policies, and other related policies and the review of program CARES database compliance information and reports.
Ensures the physical environment of the offices is maintained.
Operates program within approved budget limits.
Conducts periodic all-staff meetings.
Conducts weekly senior staff/ department heads meetings.
Conducts weekly and regularly scheduled individual supervisory meetings with subordinates.
Manages and maintains positive relationships with Bronx Housing Court agencies (including, but not limited to HRA/RAU, attorneys, and landlords).
Represents the agency and issues related to homelessness and housing as necessary at meetings, negotiations, consultations, etc. with other service providers, governmental agencies, and community groups.
Work closely with the budget department on the preparation process, monitor budget compliance, and facilitate budget modifications as needed.
Responds to Quality Assurance reports on a timely basis.
Ensures that the programs are operated in accord with the approved operating plan and adheres to regulatory agencies regulations, and HELP USA policies and procedures.
Provides coverage as required and is available for "on-call" emergencies.
Ensures contractual compliance with program goals and objectives.
Where the site/program utilizes AWARDS and CARES, provides overall leadership for the proper operation of the database including, but not limited to, ensuring all departmental employees have the required hardware, software, and training necessary to appropriately utilize the system.
Responsible for having a working knowledge of the database to provide support to team members and to conduct periodic audits of the database and its data to identify any issues/concerns regarding the system, the program and/or an individual employee or department. Supervises the Systems Administrator.
Deeply understanding of State and City regulations as they relate to housing policy, issues related to eviction from housing, housing subsidies and to be knowledgeable and well versed in the overall climate of homeless prevention, diversion, and rehousing activities in NYC.
Responsible for developing and implementing an agenda for volunteer training and involvement in the overall program offering, as appropriate.
Performs all other tasks as assigned.
Qualifications:
Master’s Degree required. Master Degree in Social Work or related field preferred.
Minimum five (5) years management experience required including proven supervisory, staff development, program management, and budgetary skills.
Computer literate specifically in Microsoft applications required.
Bi-lingual (English/Spanish) is a plus.
A valid U.S. driver's license is required.
Formulating and implementing a plan to ensure that contractual programmatic goals and annual performance targets are met and exceeded.
Recruiting, orienting, managing, and evaluating all program staff, which includes an Assistant Executive Director, four case management teams, various specialists, and administrative and facility support.
Overseeing the subcontractor group that will provide housing stabilization services to clients who have left the NYC homeless shelter system and found permanent housing in the Homebase III area to prevent a return to the homeless shelter system and residential instability.
Evaluating program performance, determining gaps in service delivery, and assisting in leading the development of solutions for identified gaps and/or program performance issues.
Salary : $90,000 - $95,000
