Office Manager- South Phildelphia, Broad St

• Department-level purchasing
• Policies and procedures to ensure compliance with company standards
• Manages clinic operations in support of Clinical Director
• Provides support for daily clinic operations.
• Participates in requested performance management discussions with support from the Clinical Director and/or Lead BCBA.

• 
  Operational Management and Staff Coordination:
  • Supervise daily operations and coordinate staff schedules to ensure full coverage.
  • Oversee in-clinic orientation and track progress
  • Provide support for new team members.
• 
  Customer and Client Service:
  
  
  • Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications.
  • Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.
• 
  Scheduling and Resource Allocation:
  • 
    Collaborate with the centralized scheduling department to optimize client and staff schedules.
  • Monitor and adjust daily schedules and resource allocations as needed.
• 
  Meeting and Workflow Coordination:
  
  
  • Organize, schedule, and facilitate monthly team meetings.
  • Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
• 
  Team Member Administration:
  
  
  • Manage attendance and ensure all times are recorded accurately.
  • Participate in the onboarding and offboarding processes, including managing logistics and collecting devices from departing staff members.


• Additional duties as assigned.

• 
  Bachelor’s degree in healthcare, business administration, or other business-related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including previous experience using a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with and/or the ability to learn, ABA terminology.
• Ability to deliver high level of customer service.
• Must be a team player and be able to communicate with individuals at all levels of the organization.
• Strong organizational skills.
• Demonstratable time management skills.

Detail-oriented & highly organized

Communicative & collaborative

Committed to purposeful care

• 
  Annual bonus plan
• $24-30/hr
• Medical, dental, vision benefits
• 401k with match
• Short & long term disability
• PTO, Paid holidays, and paid family leave
• Paid employee referral program
• Opportunities for career advancement