What are the responsibilities and job description for the Temporary Talent Engagement and Onboarding Specialist position at Helping Hands Family?
Overview:
The Talent Engagement and Onboarding Specialist ensures a seamless and engaging experience for new hires from Day 1 through Day 180 and their entire life cycle. This role provides hands-on support during the onboarding journey and serves as a central point of contact for team members, ensuring they feel connected and equipped for success. The Specialist facilitates opportunities for new hires to participate in team member engagement initiatives while actively promoting equity, inclusion, and belonging. As the first line of contact, this role identifies potential issues that may require support from the HR Business Partner (HRBP) team and collaborates to address them. Additionally, the Specialist manages the Ambassador Program, fostering connections between new hires and seasoned team members to enhance the team member experience.
This is a temporary position that will last approximately 4 to 5 months depending on business needs.
SPECIFIC RESPONSIBILITIES:
Team Member Engagement
Ambassador Program Support
Issue Identification and Escalation
Team Member Experience Coordination
SKILLS AND COMPETENCIES:
PERSONALITY: A successful Team Member will be…
About Helping Hands Family:
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any team member or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
The Talent Engagement and Onboarding Specialist ensures a seamless and engaging experience for new hires from Day 1 through Day 180 and their entire life cycle. This role provides hands-on support during the onboarding journey and serves as a central point of contact for team members, ensuring they feel connected and equipped for success. The Specialist facilitates opportunities for new hires to participate in team member engagement initiatives while actively promoting equity, inclusion, and belonging. As the first line of contact, this role identifies potential issues that may require support from the HR Business Partner (HRBP) team and collaborates to address them. Additionally, the Specialist manages the Ambassador Program, fostering connections between new hires and seasoned team members to enhance the team member experience.
This is a temporary position that will last approximately 4 to 5 months depending on business needs.
SPECIFIC RESPONSIBILITIES:
Onboarding Implementation and Support
- Serve as the primary point of contact for new hires from Day 1 through Day 180, providing support, answering questions, and ensuring a smooth transition into the organization.
- Develop and maintain a structured check-in process to connect with new hires at key milestones (e.g., Week 1, 30 days, 90 days, 180 days) to ensure their ongoing success and address any concerns.
- Collaborate with hiring managers to create and execute personalized onboarding plans tailored to department-specific needs.
- Track new hire progress, feedback, and participation in onboarding activities, providing insights to the Talent Engagement and Onboarding Manager.
- Partner with the Quality and Education team to ensure compliance training and professional development are fully integrated into onboarding.
Team Member Engagement
- Facilitate opportunities for new hires to participate in engagement initiatives, including team-building activities, recognition programs, and company events.
- Monitor and address feedback from new hires to identify and escalate issues requiring HRBP support, ensuring timely resolution of concerns.
Ambassador Program Support
- Serve as the primary point of contact for the Ambassador Program, overseeing the pairing of new hires with experienced team members.
- Train and support ambassadors to effectively guide new hires, creating meaningful connections that enhance their integration into the organization.
- Continuously evaluate and improve the Ambassador Program based on participant feedback and outcomes.
Issue Identification and Escalation
- Act as the first point of contact for new hires to report concerns or challenges, ensuring timely communication with the HRBP team for resolution.
- Monitor team member sentiment, gathering insights to proactively address potential issues and improve the onboarding and engagement experience.
- Provide detailed reports and recommendations to the Talent Engagement and Onboarding Manager and HRBP team to support broader organizational goals.
Team Member Experience Coordination
- Organize and execute company-wide events, team-building activities, and recognition programs to foster a culture of connection and appreciation.
- Manage onboarding and engagement calendars to ensure timely delivery of programs and milestones.
- Assist with exit interviews and post-onboarding feedback sessions to continuously refine team member experience.
SKILLS AND COMPETENCIES:
Experience:
- 2 years in HR, onboarding, or team member engagement roles or equivalent experience in related fields.
Education:
- A bachelor’s degree in human resources, business, or a related field is preferred; equivalent work experience will be considered.
Skills:
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent interpersonal and communication skills, focusing on providing exceptional service to team members and managers.
- Proficiency in HRIS platforms, onboarding tools, and survey tools (e.g., BambooHR, Greenhouse, SurveyMonkey).
- Ability to analyze and synthesize team member feedback to drive program improvements
PERSONALITY: A successful Team Member will be…
- Detail-oriented & highly organized
- Communicative & collaborative
- Committed to purposeful care
- Ambition to grow with the company
About Helping Hands Family:
Helping Hands Family (“HHF”) is an organization that provides Applied Behavior Analysis (ABA) services for individuals with Autism Spectrum Disorder (ASD). Our supportive, inclusive culture helps every individual reach their highest potential.
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any team member or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
