Demo

Community Service Specialist

Helping Hands Hawaii
Honolulu, HI Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 12/7/2028

To assist applicants going through financial hardship with material and financial assistance and provide referrals to other resources as needed. To serve as a liaison between the CCH/EAP, program participants and community partners. To comply with company code of ethics, confidentiality practices, HIPAA, safety and all other policies and procedures.


Essential Duties & Responsibilities:

  • Responds to all incoming inquiries/requests via phone, and email from households facing financial hardship by providing information and services/assistance in a timely, courteous and professional manner.
  • Process applications and conducts follow-ups with applicants, including helping to gather required documents and meeting application timelines to determine eligibility based upon applicable grant and program
  • Inputs applicant data into an outcome tracking
  • Provides referrals to social service agencies and other community resources to applicants and establishes a plan of action to pursue such referrals if
  • Assist Program Coordinator with financial literacy
  • Conducts outreach with Program Coordinator to promote program services to potential
  • Responds to inquiries, questions and concerns from landlords, vendors and other social service agencies regarding the
  • Completes administrative tasks, which include but may not be limited to, forms processing, data entry, photocopying, word processing and filing.

Qualifications:

  • High School Diploma or equivalent.
  • One (1) to Two (2) years of customer service and/or administrative experience
  • Extensive working knowledge of computer programs including but not limited to Microsoft Word, Excel, Power Point, OneDrive and other operational software.
  • Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community.
  • Effective communication skills (listening, speaking, and writing) with proven ability to take and relay detailed and accurate information.
  • Detail oriented and ability to multi-task.
  • Ability to work under pressure and with diverse populations.
  • Valid Driver's License, clear traffic abstract, and willingness to use properly insured vehicle.

Preferred Qualifications:

  • Bachelor's Degree in Educations, Psychology, Human Services or a related field.
  • Six (6) months to one (1) year of progressive job-related experience in the Human Services environment.





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