What are the responsibilities and job description for the Sales and Marketing Coordinator position at Helping Hands, Stay At Home Care?
Job Description
Helping Hands Stay At Home Care provides compassionate and professional home care services to seniors and individuals in need of care and companionship. We strive to enhance the quality of life for our clients by delivering top-of-the-line in-home care services.
We are seeking an energetic and motivated Office Assistant to join our team.
Job Type: Full-time
Expected Hours: 40 hours per week initially
Schedule: Monday to Friday
Key Responsibilities:
Inside Sales
- Follow up on leads and referrals from secondary referral sources, family members, caregivers, and other contacts.
- Report referral activities and outcomes, and maintain a source reference list for future referrals.
- Work on leads to schedule initial meetings and onsite assessments for prospective clients.
- Welcome walk-in visitors, providing prompt assistance and detailed information about services.
Scheduling
- Schedule client shifts with eligible caregivers based on their knowledge, skills, and availability.
- Communicate with clients and caregivers regarding scheduling changes.
- Maintain accurate records of caregiver availability and client needs.
- Regularly review completed shifts to ensure they match the originally scheduled shift hours.
- Monitor missed or late shift clock-ins and promptly contact the scheduled caregiver to confirm their arrival at the client's residence.
- Monitor caregiver hours for potential overtime and notify management if additional hours are needed.
Recruitment
- Continuously recruit caregivers to maintain a pool of qualified and available candidates.
- Create and post online job ads to attract potential candidates.
- Utilize social media platforms and resume databases to find suitable candidates.
- Attend and/or host job fairs to connect with potential caregivers.
- Promote the agency's employee referral program to current caregivers.
- Process applications and conduct pre-screenings as well as in-person interviews with potential candidates.
Other Responsibilities
- Take phone calls and document detailed descriptions in a log.
- Provide support with administrative tasks, such as filing and organizing documents.
- Maintain confidentiality and professionalism at all times.
- Adapt to changing job duties and responsibilities based on evolving needs and conditions.
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Minimum Qualifications
- Associate or Bachelor's degree preferred.
- Bilingual proficiency in English and Spanish is preferred.
- Ideally, 2 years of experience in phone sales, cold calling, or general sales.
- Strong communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office.
- Multitasking skills.
- Confidence and skill in speaking and listening, with the ability to build and cultivate new relationships with referral sources.
- Experience in home care, home health, or related fields is a plus.
- Willingness and ability to step into a caregiving role when necessary to support clients and maintain continuity of care.
- Must present a positive and professional business image.
- Passion for helping seniors live with dignity.
- Must pass a criminal background check.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- On call
Education:
- Associate (Required)
Experience:
- Sales: 2 years (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Scottsbluff, NE 69361 (Required)
Ability to Relocate:
- Scottsbluff, NE 69361: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $21