Diversion Case Manager

Description

Diversion Case Manager

DUTIES AND RESPONSIBILITIES:
Under the direct supervision of the Manager of Youth Services, the Youth Development Services-Diversion Case Manager will:

• Serve as the central point of contact for Youth through which a wide range of developmentally appropriate enrichment activities and services are coordinated for participating Youth, including the coordination of connections to activities and services available in-house and/or through additional local partnerships.
• Duties include but is not limited to case management and program services for young people under the age of 18 in Geographical Area No. 16 – Norwalk, Cerritos, Lakewood, Artesia, Paramount and neighboring communities, includes areas in SPA 8, intake assessments, care plan development and revisions, client advocacy, and follow-up services, linkages, data entry, monthly reports and logs, annual reports, and other program related duties.
• Be responsible for the coordination, planning, implementation, and execution of new Youth Development Services-Diversion program services.
• Provide individualized Care Coordination guided by principles of Youth Development with a strengths-based, healing and trauma-informed, restorative approach to Youth.
• Take a Youth-centered approach and provide excellent customer service that is sensitive to the challenges that Youth and their families face, including but not limited to medical and behavioral health needs, as they maintain supportive services.
• Tailor the level, intensity, and type of intervention to meet the individual strengths and needs of participating Youth; reassessing goals to ensure relevant services are being delivered.
• Provide meaningful experience and commitment to equity and community leadership in the relationship to the communities included in the program location and the inclusion of staff who are representative of the communities being served.
• Provide outreach services in the community and participate in other program required events.
• Maintain case file and provide accurate and timely documentation within 72 hours.
• Demonstrate strong oral and written communications skills, including a sound foundation in English grammar, spelling, and punctuation.
• Adhere to and promote HYC’s mission and values.  Acts as a role model to others exhibiting a high degree of professionalism and ability to work with diverse populations and respect cultural diversity.
• Capacity to be discreet and a demeanor to maintain confidentiality relating to client and personnel information.
• Adaptive and multi-tasking ability. The individual must easily transition from one task to the next.
• Ability to interact with employees of other departments in a professional and respectful manner.
• Great work ethic demonstrated by reliability, punctuality, professionalism, diligence, and strong follow-up skills.
• Must attend all necessary training courses.
• Other related duties as assigned.

Qualifications

REQUIREMENTS:

• Bachelor’s degree in a human services field or equivalent combination of education and relevant work experience.
• Superb planning and organizational skills with a proven track record for strategic planning and execution and attention to detail.
• Proficient in Microsoft program applications.
• Ability to succeed independently within a fast-paced, dynamic, and sometimes unpredictable work environment.  
• Competency to work with the various ethnic/cultural groups in the target area/community.
• Ability to work a flexible schedule, including evenings and weekends.
• Great work ethic demonstrated by reliability, punctuality, professionalism, diligence, and strong follow-up skills.
• U.S. Citizenship or permanent resident status.
• Valid Class C driver’s license. Current auto insurance coverage and good driving record.
• Ability to successfully pass a TB screening test and Live Scan fingerprinting.
• Ability to pass background check and criminal clearance. 

PREFERRED QUALIFICATIONS:

Bilingual in English and Spanish is highly desired.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES (INCLUDES HIV AND AIDS), SEX (INCLUDES PREGNANCY, CHILDBIRTH, BREASTFEEDING, AND OR ANY OTHER LEGALLY PROTECTED STATUS.

Salary : $28