Enhanced Care Management (ECM) Case Manager

Description

HYC has an immediate opening for a full-time (ECM) Lead Care Manager who will be responsible for providing care to members that promotes resilience and support, lifestyle changes, member skill development and self-management.

Role Duties

• Provides multiple strategies for engagement, as appropriate and to the extent possible, including direct communications with the Member. Engagement is offered through in-person meetings where the Member lives, seeks care, or is accessible by either mail, email, texts and telephone, community, and street-level outreach.
• Provides an active and progressive approach to outreach and engagement until the Member is engaged.4
• The ECM collaborates and communicates with clients, and other members of their “Care Team” such caregivers/family support persons, and other providers such as primary care physicians.
• Provides culturally and linguistically appropriate communication and information to engage Members.
• Responsible for developing a comprehensive assessment and care plan that is individualized and person-centered which coordinates and integrates all the Member's clinical and non-clinical health care related needs.
• The ECM will coordinate health care services, provide health education, and facilitate care in a timely manner.
• Develop strategies to reduce avoidable Member admissions and readmissions and provide adherence support and referral to appropriate services.
• Maintain accurate and timely documentation of all job-related activities.
• Coordinate with external care providers and entities providing the member with some level of care.
• Coordinate transportation and accompany members to critical appointments as needed.
• Will be required to participate in required training and clinical supervision.
• Must have excellent organizational skills and must complete all required reports and documentation in a timely manner.
• Participate in weekly clinical supervision or case conferences that may include other members of interdisciplinary team.
• Complete weekly case logs/outreach logs provided in Excel.
• Performs other duties as assigned by supervisor.

Qualifications

REQUIREMENTS:

• Bachelors’ degree in the behavioral sciences.
• One (1) year's full-time work experience in community-based services field.
• Permanent U.S. residency or citizenship.
• Ability to pass criminal clearance background check.
• Ability to successfully pass a TB screening test.
• Proof of U.S. citizenship or permanent residence.
• Willingness to work a flexible schedule, including evenings.
• Current auto insurance, and a good driving record.
• Valid California driver's license, current auto insurance, a good driving record, and must be cleared to drive for business purposes by our insurance broker.
• Ability to manage multiple tasks, projects and priorities.
• Excellent administrative and verbal skills.

PREFERRED QUALIFICATIONS:

• Experience in working within the Southeast Region of Los Angeles County and a familiarity with the population of the area.
• Experience in networking with school and community agencies in providing client care services programs.
• Experience in working in a community-based organization.
• Excellent verbal and written communications skills preferred in both English and Spanish

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES (INCLUDES HIV AND AIDS), SEX (INCLUDES PREGNANCY, CHILDBIRTH, BREASTFEEDING, AND OR ANY OTHER LEGALLY PROTECTED STATUS.

Salary : $24 - $25