What are the responsibilities and job description for the Security Administrator position at HelpSystems LLC?
Problem Solvers. Proactive Protectors. Relentless Allies.
Ready to join us? Let's get started.
The Managed Service Security Administrator's primary responsibilities focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy / rule management, agent configurations and health checks. The Managed Service Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers inside these calls.
WHAT YOU'LL DO
- Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews / false positives etc.), policy upgrades, solution health monitoring & use case consultations.
- Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
- Perform any required configuration changes to MSP systems
- Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
- Liaise with customers, as well as perform effective and timely case resolution.
- Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
- Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
- Follow change management process support by providing clear documentation of planned actions and their status and result.
- Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution.
- Work with cross functional team to deliver secure, stable and supportable infrastructure
QUALIFICATIONS
ID : 3242
At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.
As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes :
Check out some of the of the other benefits we offer that are focused on your holistic well-being and our Diversity, Equity, and Inclusion program.
Compensation
75,000-$95,000 USD
About Us
This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.
We Are Fortra
Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Salary : $75,000 - $95,000
