Outreach Supervisor

Salary: $31.25 per hour

SUMMARY

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24/7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis. Through this public health approach, the city can improve community safety and outcomes for Angelenos needing social services and support. The goals of the program are to: (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma-informed rapport building, connections to services and resources, and case management.

The Outreach Supervisor is part of a two-person Response Team (RT) consisting of an Outreach Supervisor and an Outreach Advocate. RTs will rapidly respond to diverted incidents from the city, including, but not limited to, LAPD, designated City agencies, and City-designated partners. The diverted incidents will pertain to PEH and will include, but will not be limited to, welfare checks, loitering or trespassing, inadequate clothing, noise disturbances, mental health-related disturbances, a person under the influence of a substance, requests for assistance, syringe disposal, verbal disputes, and transport to shelter/resources. Under the supervision of the C.I.R.C.L.E. Program Manager and the Chief Program Officer, the Outreach Supervisor provides leadership in responding to diverted incidents and will also work to coordinate with local stakeholders to connect PEH to applicable services, programs, and benefits.

This is a temporary, grant-funded, full-time, benefited position.

Work Schedules: Team members will work 8-hour shifts with a base schedule of 32 hours. In addition to a base schedule, staff will be asked to work 8-hour on-call shifts, scheduled according to the needs of the program. Shifts include day, swing, and graveyard, and will be rotated quarterly.

ESSENTIAL FUNCTIONS

• Provides leadership as part of a two-person Response Team (RT).
• Deploys with team to respond to diverted incidents from the city.
• Provide de-escalation and stabilization interventions
• Enroll unhoused individuals in the Homeless Management Information System (HMIS) and update client information in HMIS.
• Ensure clients are assessed for income and public benefits.
• Provide transportation assistance when feasible and appropriate.
• Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Mental Health, Department of Health Services, and multi-disciplinary teams.
• Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, service status, and attainment in HMIS.
• Assist in the transportation of unhoused individuals during adverse weather events or city-declared emergencies.
• Establish positive relationships with clients, staff, and other providers in the community; foster a cooperative work environment.
• Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with the Service Planning Area, lead agencies, and other homeless outreach teams within CIRCLE areas.
• Mentor and train staff on developing proper outreach skills, which include directing them to follow proper policies and procedures.
• Maintain data as required by the program.
• Acts as On-Call Supervisor, some night and weekend on-call shifts may be required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS: Supervisors must have one of the following qualifications

1. Bachelor’s degree in social work, psychology, or a similar field, with at least one year of experience working with PEH or vulnerable populations and providing case management to vulnerable populations, preferably those living with mental illness and/or substance use disorders.
2. Associate’s degree in social work, psychology, or a similar field, with at least two years of experience working with and providing case management to PEH or vulnerable populations, preferably those living with mental illness and/or substance use disorders.
3. Certification in substance abuse counseling (e.g., CAADE, CCAPP), Certified Peer Support Specialist, Certified Psychiatric Technician, or another mental health professional qualification agreed to by MOCS, with at least one year of experience working with and providing case management to PEH or vulnerable populations.
4. Minimum of 3 years supervisory experience preferred.

PREFERRED QUALIFICATIONS

• Residence within the Zones, zip codes, or Council Districts of the Pacific CIRCLE Zone per the below map: El Segundo, Westchester, Playa Del Rey, Playa Vista, Mar Vista, Venice, Palms.
• Advanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.
• Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings.
• Ability to use computers/internet to look up information and enter relevant notes.
• Conflict resolution skills.
• Customer service orientation.
• Analytical ability and skills to handle and solve complex issues and problems.
• Computer knowledge/skills or ability to learn.
• Excellent oral and written communication skills.
• Language capability: Spanish

Other Skills, Knowledge, and Abilities

• Must possess a valid California Divers License.
• Driver must be 21 with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
• Successfully pass the background check

WORK ENVIRONMENT

Travel outside to various locations and on occasion, general office settings, indoors temperature-controlled.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and the disabled to apply.