What are the responsibilities and job description for the Senior Community Health Worker, Health Tech Navigator - Team Lead position at Heluna Health?
Salary : $19.49 - $28.62 Per Hour
If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation)
SUMMARY
A team lead is responsible for implementing workflow procedures based on the direction from the Health Tech Navigator's supervisor and team manager. Duties include providing key mentorship to health tech navigators, serve as subject matter expert on patient outreach and provide day-to-day agent support.
ESSENTIAL FUNCTIONS
- 70% of time will be spent on direct enrollments
Enrollment / Navigation goal will be adjusted accordingly
Team Lead duties and responsibilities
Weekly for new staff
3 months on-site employment)
Provide coaching and support to assigned navigators, especially those who are performing below individual goals.
Provide day-to-day Teams chat troubleshooting
Example : written patient guides, patient videos, training materials, job aids
General navigator duties and responsibilities
Share calendar with program supervisor and assistant manager.
JOB QUALIFICATIONS
Education / Experience
Certificates / Licenses / Clearances
Other Skills, Knowledge, and Abilities
PHYSICAL DEMANDS
Stand : Frequently
Walk : Frequently
Sit : Frequently
Handling : Occasionally
Reach Outward : Occasionally
Reach Above Shoulder : Occasionally
Climb, Crawl, Kneel, Bend : Occasionally
Lift / Carry : Occasionally - Up to 50 lbs
Push / Pull : Occasionally - Up to 50 lbs
See : Constantly
Taste / Smell : Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs / day)
Frequently = (2 - 5 hrs / day)
Constantly = (5 hrs / day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $19 - $29
