Site Supervisor

The Site Supervisor manages the daily operations of the program shelters and transitional living programs (transitional living programs apply only to youth program).  Also, oversees Shelter Specialist staff (regular and relief staff) for the site/s under their care who provide direct supervision and care to homeless clients.  

☐ CCACS

The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration ().

☐ CCYCS

The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. CCYCS operates with the philosophy that every young person has the ability to make good choices for themselves, when provided with gentle guidance, support, and positive opportunities. We value the diversity, determination, resiliency, and strength that all youth bring to our doors. (www.cchealth.org/homeless/homeless-youth.php)

 Salary: $70,630.56 - $74,867.52 Annually

The Site Supervisor manages the daily operations of the program shelters and transitional living programs (transitional living programs apply only to youth program).  Also, oversees Shelter Specialist staff (regular and relief staff) for the site/s under their care who provide direct supervision and care to homeless clients.  

☒ CCACS

The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless).

☐ CCYCS

The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. CCYCS operates with the philosophy that every young person has the ability to make good choices for themselves, when provided with gentle guidance, support, and positive opportunities. We value the diversity, determination, resiliency, and strength that all youth bring to our doors. (www.cchealth.org/homeless/homeless-youth.php)

ESSENTIAL FUNCTIONS

• Ability to handle and respond to emergency incidents, including medical, mental health, violent and/or other unanticipated events, including evacuation due to earthquake, chemical release, or other incidents.
• Monitor facilities maintenance and conduct daily safety and cleanliness checks of physical site under their care.
• Supervise on-site program activities.
• Oversee and audit the accurate completion and submission of daily logs, incident reports, medication logs, client documents and other shelter documentation to ensure that they meet standards.
• Responsible of verifying that all client files have completed intakes, exits, TB results within 14 days, and other required documentation (at all sites)
• Work closely with other homeless services, vocational institutions, drug and alcohol abuse treatment programs, and mental and medical service providers to ensure services are being adequately delivered.
• Communicate and work with Program Coordinator and Program manager to ensure functioning of the program.
• Support client to successfully engage and follow through on daily case-plan activities
• Facilitate weekly facility house meetings (for all sites);
• Documentation in case records and files to ensure the written record of work performed on behalf of youth including completion of incident reports and notice of action forms
• Always maintain a clean and welcoming facility
• Supervise, train, and evaluate performance of Shelter Specialists to ensure consistent adherence with site operations designed to maintain a clean and safe environment in our facilities
• Supervise on-site Program Activities
• Support and coach staff around using a trauma informed care approach when enforcing program rules and engaging in group and one on one interactions
• Monitor that all clients receive a thorough site orientation and receives all initial shelter necessities upon arrival at all sites(hygiene kits, bedding supplies, locker assignments/locks, etc.), as well as complies with bed bug prevention protocols
• Oversee facilities upkeep, maintenance and ensures timely and thorough site based ordering across all sites (food, office supplies, program supplies, etc)
• Ability to handle emergency incidents, including medical, mental health, violent and/or other unanticipated events
• General milieu management.
• Other duties as required

PROGRAM SPECIFIC

☒ CCACS

• Responsible for daily operations for assigned CCACS emergency shelter (West or Central).

☐ CCYCS

• Develop and manage a routine for up youth in shelter and transitional living programs (wake-up calls, meal preparation, issue transportation, enforce daily activities, and assist with other tasks, staff coverage, protocols of facility)
• Supervise facility and Shelter Specialists at all CCYCS locations (Calli House, Mary McGovern House, Pomona Apartments) with assistance from Program Coordinator and Program Manager.
• Manage a site-based Master Calendar and enforce participant attendance and engagement to all such activities/groups
• Maintain open lines of communication with youth to support youth to have a positive experience in our care
• light housekeeping/general clean-up and meal preparation is required (Calli House, Mary McGovern House)
• Provide monthly reports to Program Manager
• Oversee and coordinate special events, outings, and activities

JOB QUALIFICATIONS

• Experience using Microsoft Office Suite, or equivalent, particularly Word and Excel, preferred.
• Must be sensitive to client and volunteer needs and be able to manage multiple priorities.
• Must conform to HIPPA regulations regarding client confidentiality.
• Strong interpersonal skills
• Effectively communicate with and relate to diverse, multi-ethnic, homeless, and low-income individuals with multiple- barriers.
• Must possess knowledge and awareness of Contra Costa County health and social services programs.
• Must pass a criminal, and fingerprint background check.
• Must have a clean driving record and valid California license to be able to transport clients in county vehicles.

Desired Qualifications:

• Bilingual, bicultural in Spanish.
• Lived experience of homelessness and/or accessing behavioral health services.
• Previous experience or training in street outreach and clinical case management.
• Knowledge of Contra Costa County and community resources.
• Knowledge of the Contra Costa emergency provider network.
• Prior experience with documentation and billing procedures.

PROGRAM SPECIFIC

☐ CCYCS

• Experience working with youth and homeless services; at least 1year experience
• knowledge of the experience of homeless, street and runaway youth.
• Must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.

Education/Experience

PROGRAM SPECIFIC

☒ CCACS

• Associate of Arts Degree in social services or a related field from an accredited college.
• Substitution: 60 semester college units
• Additional years of experience as outlined above, may substitute for the education on a year-for-year basis.
• Minimum of 3 years of experience working with vulnerable or special needs populations.
• Minimum of 1 year supervisory or management experience.

☐ CCYCS

• High school diploma or GED and 2 years of college education with course work in human services (such as psychology or sociology)
• Substitution: 2 years’ experience working with youth and young adults in residential settings or equivalent experience.
• Desirable candidates: Bachelor’s degree in Social Science and Mental Health are encouraged to apply

PHYSICAL DEMANDS

Stand                                             Frequently

Walk                                              Frequently

Sit                                                  Frequently

Handling / Fingering                     Frequently

Reach Outward                             Occasionally

Reach Above Shoulder                 Occasionally

Climb, Crawl, Kneel, Bend           Occasionally

Lift / Carry                                     Occasionally - Up to 50 lbs

Push/Pull                                       Occasionally - Up to 50 lbs

See                                                Constantly

Taste/ Smell                                  Not Applicable

Not Applicable                            Not required for essential functions

Occasionally                               (0 - 2 hrs/day)

Frequently                                  (2 - 5 hrs/day)

Constantly                                   (5 hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors and homeless shelters (Cali house, Mary Mcgovern and Pomona Apartments). 
 

EEOC STATEMENT 

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service. 

Salary : $70,631 - $74,868