Front Desk Receptionist (Medical)

Job Description

Title: Phone Operator
Reports to: Clinic Manager
Classification: Full-Time, Non-Exempt

Position Summary. At the direction of the Clinic Manager, the Phone Operator is to act as a bridge for communications to our facility by courteously and efficiently answering all incoming calls. The Phone Operator provides first class service by greeting callers, establishing reason for call; and resolving issues by relaying messages to appropriate person. The Phone Operator contributes to the efficient and profitable operations of the clinic through excellent customer service.

Responsibilities:

• General

_Act as the “face of the clinic” over the phone while being pleasant, outgoing and having a positive attitude.Answer incoming calls and transfer calls to the appropriate person.Take and relay messages in an accurate and timely manner.Respond to emergency and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary.Ensure phones transfer to the answering service in the evening and to the clinic in the morning.Distribute mail, faxes and scan patient demographic information into EMR.Cross-train in areas of Patient Service Representative, including but not limited to check- in and scheduling.Assist with clerical duties and special projects as assigned to maintain efficient workflow within the clinic.Frequently check the lobby/waiting room, kitchen and break room for cleanliness and neatness.Work effectively as a team member by contributing to an environment of cooperation and mutual support among physicians and employees.
NECESSARY SKILLS, QUALIFICATIONS, AND PERSONAL QUALITIES_

Education and Experience:

High school diploma or GED.

Technical and Business Skills:

Literate in Windows environment including Microsoft Word, Office, Outlook, and Excel.

Literate in the Electronic Medical Records software used by the practice.

Able to perform basic mathematics.

Machines/Equipment:

Able to operate printer, scanner, copier, facsimile, credit card machine, computer, telephone, calculator.

Communication Skills:

Ability to listen and ask appropriate questions in order to facilitate interactions with team members, patients, physicians, and others effectively.

Demonstrates proper telephone etiquette.

Ability to speak clearly and hear sounds concisely.

General knowledge of medical terminology helpful.

Personal/Social Skills:

Maintains composure and emotional control during stressful, busy, or rapidly changing circumstances.

Accepts and acts on directions or criticism.

Observes policies and work rules.

Is pleasant and helpful with co-workers.

Integrity: Maintains strict confidentiality.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, office equipment, medical equipment, or controls; reach with hands and arms; and talk and hear; periodically carry cumbersome items such as records and supplies. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Birmingham, AL 35209 (Required)

Work Location: In person

Salary : $15 - $19