What are the responsibilities and job description for the Host/Hostess position at Hemlock?
Do you have what it takes to be a part of the Hemlock experience?
We are the cool kids and we are inviting you to sit at our table. Our table is filled with a team of passionate, incredible personalities who share a common urgency to provide the Hemlock experience.
We are hiring for a position that is not easy, it is not for the faint of heart and it is not for people who believe their jobs start and finish when walking through the front door. Our success has been made through the dedication, sacrifice and sweat equity of the hardest working force in the industry and we pride ourselves by beating the S%*@ out of mediocrity.
If you want a challenging work environment that is demanding of your every talent, if you can spend half of your waking hours greeting the hungriest and demanding guests on the planet, if you can find fulfillment in a hard days work and can visualize the fruits of that labor; then, and only then, will you be invited to sit at our table.
Overview
We are seeking a passionate, energetic Host/Host to join our team. In this role, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere. Your primary focus will be on guest relations, ensuring that every visitor feels valued and attended to. If you have a passion for hospitality and enjoy interacting with people, this position is perfect for you.
Typical responsibilities:
- Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
- Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
- Provide accurate wait times and keep guests informed of the status of their table.
- Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
- Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated.
- Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
- Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
- Forward guest complaints or issues to Mgmt Team
- Coordination of reservations and managing the wait list via OpenTable.
- Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
- Monitor and manage smooth and efficient table turnover.
- Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
- Uphold high standards of cleanliness and hygiene throughout the restaurant.
- Coat Check
Useful qualifications:
- Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
- Exceptional interpersonal and communication skills to interact effectively with guests and team members.
- Strong organizational and multitasking abilities to handle high-volume situations efficiently.
- Ability to remain calm and composed under pressure, providing excellent service even during busy times.
- Knowledge of restaurant operations and familiarity with reservation systems is a plus.
- A positive and friendly demeanor.
- OpenTable Academy
- Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $10
