What are the responsibilities and job description for the Customer Support Professional position at Hemmersbach GmbH & Co. KG?
Company Profile
We are Hemmersbach GmbH & Co. KG, a global leader in IT infrastructure services. With operations in over 190 countries and 50 own subsidiaries, we deliver high-quality services exclusively for top companies in the IT industry. Our team is dedicated to making a positive impact, donating 20% of our profits to social causes through our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family programs.
About the Role
We're seeking an experienced Onsite Technician to join our team. As an Onsite Technician, you'll provide technical assistance to customers by directly visiting their sites or being permanently assigned to a specific customer at their site. Your primary goal will be to ensure that the delivery of services meets SLA and project requirements without over-delivering and logging work in appropriate systems.
Key Requirements
To succeed in this role, you'll need to have:
We are Hemmersbach GmbH & Co. KG, a global leader in IT infrastructure services. With operations in over 190 countries and 50 own subsidiaries, we deliver high-quality services exclusively for top companies in the IT industry. Our team is dedicated to making a positive impact, donating 20% of our profits to social causes through our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family programs.
About the Role
We're seeking an experienced Onsite Technician to join our team. As an Onsite Technician, you'll provide technical assistance to customers by directly visiting their sites or being permanently assigned to a specific customer at their site. Your primary goal will be to ensure that the delivery of services meets SLA and project requirements without over-delivering and logging work in appropriate systems.
Key Requirements
To succeed in this role, you'll need to have:
- 18 months of IT experience (or equivalent).
- Ability to build strong relationships.
- Excellent time management skills.
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products.
