What are the responsibilities and job description for the Onsite Technician position at Hemmersbach GmbH & Co. KG?
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Your skills
18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H / W installation and troubleshooting depending on project products
Exceptional customer facing skills
Your tasks
Provide advanced troubleshooting and resolution for complex issues related to hardware devices, operating systems, and collaborative tools.
Act as an escalation point for Level 1 and 1.5 support teams, offering real-time support and ensuring end-to-end ticket monitoring and closure.
Work closely with service providers and other IT staff to deploy, configure, and maintain endpoint devices and software, including providing remote support via SCCM and other remote management tools.
Coordinate with Level 3 support and other technical experts on advanced issues and ongoing support improvements.
Manage and respond to hardware and software incidents and service requests, including patch management and security updates.
Ensure compliance with operational standards and procedures for hardware management, including asset and inventory management.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
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