What are the responsibilities and job description for the Technical Support Expert position at Hemmersbach GmbH & Co. KG?
Job Overview
We're Hemmersbach GmbH & Co. KG, a global leader in IT infrastructure services, operating in over 190 countries with 50 own subsidiaries. Our team delivers exclusive services to top companies in the IT industry.
About the Job
We're looking for an experienced Onsite Technician to join our team. As an Onsite Technician, you'll provide technical assistance to customers by directly visiting their sites or being permanently assigned to a specific customer at their site. Your primary goal will be to ensure that the delivery of services meets SLA and project requirements without over-delivering and logging work in appropriate systems.
Key Skills
To succeed in this role, you'll need:
We're Hemmersbach GmbH & Co. KG, a global leader in IT infrastructure services, operating in over 190 countries with 50 own subsidiaries. Our team delivers exclusive services to top companies in the IT industry.
About the Job
We're looking for an experienced Onsite Technician to join our team. As an Onsite Technician, you'll provide technical assistance to customers by directly visiting their sites or being permanently assigned to a specific customer at their site. Your primary goal will be to ensure that the delivery of services meets SLA and project requirements without over-delivering and logging work in appropriate systems.
Key Skills
To succeed in this role, you'll need:
- Extensive experience in IT, particularly in end-user support, password resets, and troubleshooting software and hardware.
- Imaging and reimaging expertise.
- Familiarity with Windows 365.
- Strong hardware support experience.
- Ideal familiarity with smart card technology.
- Active directory expertise.
- Ticketing system experience and SLA/service now familiarity.
- Familiarity with Apple products.
