What are the responsibilities and job description for the Onsite Technician position at Hemmersbach Nordamerika?
Onsite Technician
Level 2 Desktop Support to End Users on a professional level.
Your benefits
- Buddy program
- Dental insurance
- Health/ Medical insurance
- Internal career development program
- Life insurance
- Sick leave payments
- Unlimited employment contract
- Vision Insurance
Your skills
- Proven experience in Level 2 technical support or equivalent IT role.
- Relevant IT certifications (e.g., CompTIA A , Microsoft certifications) are a plus.
- Hands-on experience with device imaging, staging, and deployment.
- Knowledge of smart card configuration and authentication processes.
- Proficiency in diagnosing and troubleshooting hardware, software, and connectivity issues.
- Familiarity with enterprise applications and tools such as Office 365, VPN clients, and endpoint security solutions.
- Ability to work independently and prioritize tasks in a dynamic environment.
Your tasks
- Stage, configure, and prepare devices (desktops, laptops, and mobile devices) for deployment, including imaging and software installation.
- Join devices to the domain and ensure proper configuration for organizational policies and security standards.
- Set up and configure smart cards for end users, including troubleshooting authentication issues.
- Provide deployment support, addressing hardware, software, and connectivity issues during and after deployment.
- Guide end users through step-by-step instructions for installing required software applications and tools.
- Diagnose and resolve performance issues on workstations, including slowness, freezes, or application crashes.
- Troubleshoot and resolve connectivity problems, such as Wi-Fi, VPN, and LAN issues.
- Address and resolve access issues, including account lockouts and permission errors.
- Ensure functionality of critical systems and applications, escalating complex issues to higher-level support when needed.
- Maintain detailed documentation of processes, resolutions, and configurations.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
