Order Processing Specialist

Hempler Foods Group is seeking an Order Processing Specialist that will be responsible for efficiently processing customer orders, generating invoices, and supporting key finance team. Serving as the primary liaison for customer inquiries and concerns, the Sales Support Specialist ensures seamless communication and resolution of issues related to orders, shipments, and invoices.

Key Responsibilities:

• Accurately enter customer orders into the system and ensure prompt processing.
• Serve as the primary point of contact for customers, addressing their needs and concerns.
• Investigate and resolve customer inquiries, issues, and complaints related to product orders and shipments.
• Provide phone support for business inquiries, customer questions, complaints, and other related matters.
• Prepare and send invoices to customers, ensuring accuracy and compliance with company policies.
• Assist with accounts payable (AP) and accounts receivable (AR) functions, including processing invoices and payments.
• Collaborate with internal teams to ensure seamless financial operations and resolve any orderrelated issues.
• Monitor and maintain the accuracy and integrity of financial data within the ERP system.
• Assist in troubleshooting and resolving EDI transactionrelated issues.
• Communicate effectively with customers and vendors to promptly address and resolve discrepancies.
• Work closely with Warehouse and Production teams to ensure.
• Perform other related tasks and responsibilities as assigned.

Regular and predictable attendance is an essential function of this position.

Qualifications:

• High School Diploma or Equivalent
• Associate’s Degree in related field (preferred)
• Proficient with Microsoft Office Programs.
• Proven experience with ERP systems, specifically Ross (or similar platforms).
• Strong understanding of SPS Commerce and EDI processes.
• Familiarity with accounts payable (AP) and accounts receivable (AR) functions.
• Previous experience with order entry and invoicing is highly desirable.
• High attention to detail with excellent organizational skills.
• Strong communication skills and the ability to work effectively within a team environment.
• Experience in a finance or accounting environment (preferred).
• Ability to adapt quickly to new systems and processes.
• Strong analytical skills and a proactive approach to problemsolving.

Work Environment:

• This employee regularly works in an office environment.
• Ability to frequently sit, stand,
• Physical work includes climbing stairs, etc.
• Willing to work in a varioustemperature environment
• Ability to handle weighting items under 25lbs or may need to move objects safely and with proper body mechanics.
• Ability to frequently talk, hear, and smell
• Ability to frequently reach with hands and arms; use hands to finger, handle or feel objects, tools, or controls
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Wage & Benefits:

• $22.91 $25.60 per hour
• Excellent benefits including employer paid medical, dental, vision, life insurance and long term disability insurance for all Hempler’s full time employees, as well as a generous employer contribution for dependent medical insurance.
• Voluntary Insurances: Life insurance, Flexible Spending Account (FSA)
• Annual Bonus
• 401k with company match
• 9 Paid holidays, generous paid time off.
• Wellness Plan
• Employee Discount

About Us:

Hempler’s has a rich heritage of crafting premium products that dates back to the early 1800s at our family-owned sausage kitchen in Borken, Germany. Our mission is to deliver exceptional quality while upholding the highest standards of integrity and customer service. We achieve this by sourcing only the finest ingredients and fostering a team of dedicated, passionate individuals. We are committed to consistently exceeding expectations and maintaining our legacy of excellence.

Hempler's is an equal opportunity employer (minorities/females/disabled/veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.