What are the responsibilities and job description for the CALL CENTER Agent position at Henderson Glass?
Description
HENDERSON GLASS
At Henderson we are looking for those interested in a career with our growing company. We need candidates who take pride in their work and have experience working through problems effectively in a team atmosphere.
Call Center Agent Job Summary
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Position : Customer Service Specialist / Henderson Glass
Pay Rate : $15.00 - $17.00
Job Type : Part or Full Time
Who we are :
We are Michigan's Glass Experts with over 25 locations from Holland to New Baltimore and we have been around for over 100 years. In addition to auto glass repair and replacement, we are proud to offer our customers commercial and residential glass products and services. We are a family based, Michigan company that is continuing to grow.
Who we need :
We are seeking a customer service professional with strong verbal and written communication skills. The ideal candidate should have proficient computer skills and be able to take direction and work in a fast paced enviornment while reporting accidents and loss of personal property. Providing the highest level of customer service while empathizing with customers in high stress situations is a must.
Essential Functions :
- Answer incoming phone calls from customers, policyholders and insurance agents, listening to each customer's needs and concerns.
- Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and schedule appointments.
- Communicate and resolve issues with an empathetic and patient mindset.
- Operate various computer-based systems to enter data quickly and accurately into systems in real-time.
Minimum Qualifications :
Preferred Qualifications :
Education :
High school or equivalent
Requirements
The company requires successful passing of the following pre employment screening assessments :
Salary : $15 - $17
