Administrative Assistant

The Administrative Assistant provides a variety of clerical responsibilities including the administration and operational support of a designated branch. This role involves borrower interaction, document management, and coordination with various departments to facilitate ensuring a seamless and efficient borrower and Loan Officer experience.

Our Client is New Jersey's largest privately owned mortgage lender and one of the most respected mortgage companies in each of the communities we serve.

Responsibilities:

• Answer and direct phone calls, take messages.
• Serve as the first point of contact, addressing inquiries, greeting clients, vendors, visitors, and employees professionally.
• Maintain regular communication with borrowers by providing updates, collecting documentation, disclosures, conditions, and required paperwork
• Schedule and confirm appointments with borrowers, ensuring they bring the required documents.
• Prepare reports, memos, letters, and other documents using various software tools.
• Set up and manage both paper and electronic filing systems.
• Complete forms and maintain records according to company procedures.
• Prepare and organize loan files, ensuring all necessary documentation is collected and complete.
• Track the progress of loan applications, keeping the assigned Loan Officer informed of any issues or delays.
• Organize and track key dates for all active loans, manage pipeline, and update Loan Origination System (LOS) on the loan status.
• May collect documentation, disclosures, conditions and required paperwork; collect appropriate fees.
• Ensure accurate data entry in LOS, complying with rules and regulations.

Minimum Qualifications:

• High School Diploma or GED is required.
• A minimum of one (1) year of experience supporting an office environment, preferably in an
• office with a high call volume.
• A minimum of one (1) year in an administrative or mortgage industry role is required.