10147 Customer Service Librarian Job at Henderson Libraries in Henderson

Description

JOB SUMMARY

Performs professional level librarian work assisting the public in using library materials and resources; Performs a variety of detailed lead level work that supports the delivery of library services. Works independently, often from general concepts and goals rather than established procedures.

SUPERVISION RECEIVED AND EXERCISED

Receives minimal direction from Customer Service Coordinator and higher-level supervisory positions.

May exercise functional and technical supervision over assigned library specialists and other non-professional staff and volunteers in the absence of management. May be designated as Person in Charge.

ESSENTIAL AND MARGINAL FUNCTIONS

Essential and marginal functions and responsibilities may include, but are not limited to the following :

Essential Functions :

Provides excellent library customer service by assisting with circulation, ready reference, readers' advisory, library downloadable content, computer assistance, and general library service and information questions.

Works at public services desks as assigned; assists customers in locating materials and sources of information; instructs customers in library usage.

Instructs and assists library users in use of technology, devices, electronic resources and other library materials; troubleshoots and maintains various pieces of equipment; monitors public computers.

Checks library materials in and out; renews items; registers customers for library accounts; collects fines and paid items; processes refunds in an automated library environment.

Uses point of sale software; counts down and balances cash drawer daily; verifies cash drawer balances of other staff; prepares deposit, as assigned.

Responds to customer inquiries, in person and over the phone; answers all incoming calls and routes appropriately; answers directional and simple reference questions.

Maintains orderly appearance of library premise; researches and maintains book displays.

May serve as Person in Charge and supervise library staff in the absence of upper-level management; assists in training.

Responsible for volunteer training, scheduling, and assignments.

Places holds for customers; handles requests for materials from other libraries and requests for purchase.

Enters, modifies, and deletes data in library material and customer accounts.

Informs library customers of library policy; may interpret and negotiate solutions, as required.

Responsible for scheduling and reservations of study rooms.

Prepares information and data for statistical reports; maintains a variety of statistical records.

Handles and resolves questions / problems from customers and other institutions.

Supervises opening and closing procedures, as assigned, in the absence of upper-level management, verifies cash drawer balances.

Marginal Functions :

Consults on automated program issues and assists testing these and upgrades in an automated test environment.

Maintains supplies and forms; request replacements.

Processes funds from pay for print station.

Sorts and shelves library materials, check for needed materials on shelves and maintains order of shelves; processes and repairs library materials.

Receives and processes courier items or bins; collects materials from book drop.

May participate in community events to inform citizens about district / library services and programs.

May assist with interlibrary loan requests.

Performs database cleanups.

Assists in the preparation of manuals and procedures.

Participates in professional associations and activities; reads professional journals and publications; is aware of current trends in public library services; attends continuing education programs.

Participates in library opening and closing procedures.

Attends meetings; may participate in committee service and special events.

Responsible for special projects as assigned.

• Promotes library services and programs;

Performs related duties as assigned.

May be required to drive personal or library vehicle on library business.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of :

Theories and practice of public library operations.

Theories and practice of reference service, including basic reference sources.

Theories and practice of collection development.

Modern library information technology and how to utilize it in a public library.

Theories of library cataloging and classification.

Principles of intellectual freedom and the Library Bill of Rights.

Standard library reference tools and the library collection and resources.

Methods and techniques of reference interviews.

Modern office methods, practices and procedures.

Skill in :

Keyboarding at a level necessary for successful job performance.

Computer applications such as word processing, spreadsheets, presentation and databases.

Ability to :

Demonstrate excellent customer service.

Provide readers' advisory and reference services for library users, including conducting the reference interview.

Instruct library users and volunteers how to use library services, products and equipment.

Work with the public and staff effectively and efficiently, including handling difficult or dissatisfied people.

Learn various library computer procedures, specialized software applications, and operate library computer equipment and machinery.

Communicate effectively in English, both verbally and in writing.

Sort and file alpha-numerically and perform basic math computations.

Work a varied schedule, which may change periodically, including weekends and evenings, may work in other departments or libraries as needed.

Work well with a wide variety of people and adapt to changes within the organization as they may occur.

Use initiative and judgment in a wide variety of situations.

Work independently and as part of a team.

Work under pressure in a busy atmosphere.

QUALIFICATIONS

Master's degree in Library Science from an American Library Association accredited college or university, or will complete the requirements for a Master's degree in Library Science within four (4) months of the application date.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Public desk service in a central area with a high volume of public contact, handling multiple tasks with frequent interruptions.

Normal physical activity including standing or sitting for extended periods, walking, bending, lifting up to 50 pounds, and pushing / pulling, which may range up to 150 pounds, upon occasion.

Keyboarding and working at a computer monitor required.

Phone usage, reading, speaking, and listening required.

Interaction with library users may include stressful situations related to enforcing library polices or resolving problems.