Department Administrative Coordinator III for Risk Management

The Department Administrative Coordinator assists with the coordination of the risk management program to support the reduction of risk at Hendrick Health.  This individual collaborates with the Leadership team and serves as a liaison for risk related events among all Hendrick Health locations as needed.  The position reports directly to the Hendrick Health Director of Risk Management and coordinates risk investigative activities. This individual will support department activities such as coordination of: RCA interviews and meetings, debriefings when indicated following high-risk events, and corrective action plan submissions by responsible leaders.  Additional duties to include coordination of Proactive Risk Assessment program, correspondence and follow up on inquiries to Risk Management related subpoenas, data management, report development, and support for recall management.  This individual will provide coordination and support to the Risk Management team in the daily operational needs and will assist in project initiatives. 

• Minimum Education
  • Bachelor Degree preferred in Healthcare Administration, Legal Studies, or related field of study.
• Minimum Work Experience
  • Prior experience in healthcare, legal or administrative office work desirable.
  • Will consider other clinical or legal professionals with 3-5 years hospital experience
• Required Licenses/Certifications
  • Licensure commensurate with field of study required through appropriate Texas state licensing agency
  • Appropriate Certification/Licensure, or willing to obtain within 2 years of hire
• Required Skills, Knowledge, and Abilities
  • Ability to work in a high volume, complex environment
  • Ability to foster a positive, problem solving approach to work
  • Ability to work independently, as well as to be part of a collaborative team
  • Strong organizational skills and ability to create needed educational material
  • Medical terminology preferred
  • Experience in Healthcare Risk Management preferred but will train the right candidate
  • Proficiency in Microsoft Office Tools (Word, Excel, PowerPoint, Outlook)
  • Ability to navigate the electronic medical record (Allscripts/Apollo EMR/Athena)
  • Ability and interest to learn multiple computer applications
  • Experience in conflict management
  • Excellent ability to demonstrate diplomacy, tact and maintain confidentiality
  • Excellent human relations and oral/written communication
  • Must be interested in obtaining new knowledge and skills on an ongoing basis
  • May involve limited travel to other Hendrick Health campuses (Hendrick South & Hendrick Brownwood) as required
• Designated Driver
  • Yes
• OSHA Category
  • 2 - Medium Risk