What are the responsibilities and job description for the Scheduling Representative position at Hendrick Health?
- JOB SUMMARY
- The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.
- JOB REQUIREMENTS
- Minimum Education
- High school diploma or general equivalency diploma (GED)
- Minimum Work Experience
- Minimum one year of experience in an appointment scheduling position
- Required Licenses/Certifications
- Required Skills, Knowledge, and Abilities
- Knowledge of medical practice protocols related to scheduling appointments
- Knowledge of manual/computerized scheduling systems
- Knowledge of customer service principles and techniques
- Skill in communicating effectively with physicians/clinicians about scheduling preferences
- Skill in maintaining master appointment schedule via manual or computerized means
- Skill in producing reports about appointment patterns as needed
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
- Ability to analyze situations and respond appropriately
- Designated Driver
- No
- OSHA Category
- 1 - High Risk
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