Logistics Account Manager

Job Description

Heniff Transportation provides best-in-class supply chain solutions to our valued customers by utilizing our network of supply chain services and resources. We focus on creating extraordinary growth and value across the markets, industries, and customers we serve through outstanding safety, innovation, and service performance. We accomplish this through one of the largest, fully integrated networks of terminals, transload and tank wash facilities in North America and now in Canada. We strive to be the BEST at everything we do.

Position Summary

The Logistics Account Manager is responsible for handling all operations from load entry to rate approvals to all levels of customer service on specific customer accounts. Customer service, critical thinking, and decisive actions within a fast-paced freight management organization. Communicate and disseminate 3rd Party Logistics solutions for assigned customers.

Duties and Responsibilities:

• The Logistics Account Manager oversees the day-to-day freight operations for specific customer accounts in a 3PL and asset-based environment. 
• Provide exceptional customer service on assigned accounts.
• The Logistics Account Manager builds shipments for customers as necessary.
• Provide spot rate quotes on customer’s day to day and long term freight needs.
• The Logistics Account Manager builds relationships with customer’s day to day contacts.
• Handle accounts receivable (AR) operations for customer.
• The Logistics Account Manager provide rate approvals for carrier sales representatives.
• Schedule pickup and delivery appointments as needed. 
• The Logistics Account Manager reports directly to the Brokerage Operations Manager. 

Job Requirements

Education and Experience:

• Bachelor’s degree or equivalent work experience
• Experience using software Microsoft Products (Word, Excel, Outlook, etc.)
• Customer service experience

Preferred Qualifications:

• At least one year Account Management or Customer Service experience

Essential Qualifications:   

• Demonstrated organizational and analytical skills
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Ability to work effectively with all levels of the organization
• Ability to multi-task
• Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
• Demonstrate a positive, proactive, and motivated attitude
• Strong problem-solving skills
• Demonstrated ability to act as a team player

Physical Demands: 

• While performing the duties of this job, the employee is regularly required to talk or hear. 
• May be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed. 
• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to operate in a constant state of alertness and safe manner.

Language Skills:

• Ability to read, write and speak English proficiently

Work Environment: 

• The position typically operates in a standard office environment.
• This position routinely uses office equipment such as computers, phones, and scanners.

Benefits Package:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Plan Company Match
• Paid Time Off
• Company Paid Holidays

Salary Range:

Disclaimer:  The salary range for this position is $45,000 to $55,000 annually plus bonus. This range is based on market data and internal equity. The final offer will be determined by various factors, including the candidates experience, education, skills, qualifications, and geographic location.

The Heniff Family of Companies, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.