Specialist CSX

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Accountable for customer facing activities/customer experience, acting as single point of contact for customer, adopting customer centric mindset
• Run order to cash and customer service management, focusing mainly on customer interaction related activities (in/outbound)
• Build customer relationship by supporting inquiries; Collect feedback & identify opportunities to drive customer satisfaction
• Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
• Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. supply chain capabilities 
• Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance. Ensure business continuity and enhance efficiencies
• Utilize customer service systems and tools (SAP & Salesforce), driving efficiencies and providing feedback to contribute to improvements

YOUR SKILLS

• High school diploma required; bachelor's degree preferred
• 1-3 years' experience in a customer relations role within a manufacturing environment
• Ability to build strong relationships using a customer centric mindset
• Detail oriented and the ability to work independently in a fast-paced environment 
• Strong collaboration within cross functional teams
• SAP and Salesforce CRM experience preferred
• Aerospace experience is preferred

The salary for this role is $55,000.00 - $65,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range.  This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics. We welcome all applications.