What are the responsibilities and job description for the Customer Service Account Specialist - copy position at henkel1-pilot?
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
- Monitors status of all open orders to ensure timely delivery
- Provide customer service regarding order status and logistics issues
- Key decision-making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.
- Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing
- Analyze customer service levels, in-stocks and on-time customer measures & develops action plans to achieve service level goals.
- Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice
- Coordinate the return of refused/discontinued product that insures the most cost-efficient freight rates
- Allocate product to customer orders in a low inventory situation to maintain high levels of service for key accounts
- Understand customer's supply chain and lead efforts to identify and improve results and processes for Henkel and the customer.
- Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results.
- Provide weekly service updates to Sales account managers regarding customer measures and action plans to improve.
