What are the responsibilities and job description for the Quality Engineer position at henkel1-pilot?
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
- Coordinate customer complaints. Lead investigations with cross-functional teams including manufacturing, product development, sales, customer service and technical service.
- Utilize standard work processes combined with agreed upon customer formats and protocols when required.
- Facilitate problem solving sessions, progress review meetings or telephone conferences.
- Facilitate access to key information, samples, or other resources needed to achieve success. Determine root cause and corrective actions and develop project plans to drive change. Report monthly progress metrics.
- Manage the Non-conforming material review (NCMR) Program. Lead investigations to troubleshoot plant issues and reject batches. Utilize statistical analytical techniques to identify sources of variation and opportunities to improve.
- Determine key causes of out of spec batches and work to implement effective countermeasures to reduce/eliminate over time. Determine root cause and corrective actions and develop project plans to drive change. Report monthly progress metrics.
