Hotel General Manager

*Please note: This post is intended for individuals interested in the position to submit an application and is NOT for recruiting firms to reach out.

The Henlopen Hotel is seeking an experienced General Manager (GM) to oversee all aspects of hotel operations, ensuring exceptional guest experiences, and driving profitability. The GM will lead a dynamic team, implement strategic initiatives, and maintain the hotel’s reputation as a premier destination in Rehoboth Beach. This individual will have excellent customer service skills and will exude professionalism when interfacing with guest.

Role and Responsibilities.

Leadership and Management:

-Lead, mentor, and develop a high-performing team across all departments.

-Foster a positive work environment that encourages collaboration and professional

growth.

-Conduct regular staff meetings to communicate goals, updates, and feedback.

Guest Experience:

-Ensure exceptional service standards are met and maintained across all areas of the hotel.

-Address guest complaints and feedback promptly and effectively.

-Implement programs to enhance the guest experience, including special events and

promotions.

Financial Management:

-Prepare and manage the annual budget, ensuring financial targets are met.

-Monitor revenue and expenses, implementing strategies to optimize profitability.

-Analyze financial reports and make data-driven decisions to improve hotel performance.

Operations Management:

-Oversee daily hotel operations, including front office, housekeeping, and maintenance.

-Ensure compliance with health, safety, and environmental regulations.

-Implement and maintain hotel policies and procedures to ensure a smooth operation.

Sales and Marketing:

-Collaborate with the Sales and Marketing team to develop and execute strategies to

attract new guests.

-Monitor market trends and competitors to identify opportunities for growth.

-Build and maintain relationships with local businesses and community organizations.

Quality Control:

-Conduct regular inspections of hotel facilities and guest areas to ensure cleanliness and maintenance standards.

-Implement quality assurance programs and monitor guest feedback for continuous

improvement.

Strategic Planning:

-Develop and implement long-term strategic goals for the hotel.

-Participate in community events and networking opportunities to enhance the hotel’s

visibility and reputation.

-Other duties and projects as assigned

Qualifications and Preferred Skills.

• Proven track record of driving revenue and managing budgets.
• Strong problem-solving abilities and decision-making skills.
• Familiarity with hotel management software and property management systems.
• Proficient use and understanding of Microsoft Office Suite, specifically Excel
• Exceptional analytical, written, and verbal communication skills
• Acute attention to detail and ability to promote high quality standards
• Excellent organizational skills and ability to manage multiple priorities with competing deadlines
• Exhibits behaviors of honesty, commitment to goal achievement and effective relationships with colleagues
• Self-start with the ability to quickly adapt to new circumstances as they arise
• Ability to lead by example, acknowledge and assume responsibility for successes and failures in terms of actions, decisions, processes, and results
• Ability to maintain a high level of confidentiality keeping all account information confidential and handle discrete matter appropriately

Education and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in hotel management, with at least 2 years in a leadership role.

Capano Management is an Equal Opportunity Employer that values and encourages diversity. We solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Commute:

• Rehoboth Beach, DE 19971 (Required)

Ability to Relocate:

• Rehoboth Beach, DE 19971: Relocate before starting work (Required)

Work Location: In person