We are currently seeking a Clinic Supervisor, R.N. to join our Coordinated Care Clinic team. This full-time position is based at our downtown facility. This role will manage the day-to-day operations of the clinic including planning, organizing, evaluating, and directing nursing and clinic activities. In addition, the Clinic Supervisor RN is expected to provide leadership and implement the vision, mission, core values, and standards of the organization specific to the nursing and clinical care done in the clinic.
SUMMARY
Within the context of the Hennepin Healthcare, and under general direction, performs work of considerable difficulty in planning, organizing, coordinating, evaluating, and directing nursing and clinical activities in the ambulatory clinics and telehealth nursing areas. Provides leadership, implements the vision, mission, core values, evidence-based practice, and standards of the organization specific to and nursing and clinical care done within the clinic.
RESPONSIBILITIES
- Responsible for management of daily clinical operations in the ambulatory clinical care setting to include designing, implementing, and maintaining clinical services assuring competency of staff while promoting efficient patient flow
- Assures clinical staff is qualified and competent through the following job components :
Reviews and establishes clinical staffing needs, completes necessary staffing request forms, reviews applicant paperwork, and conducts interviews
In conjunction with the ambulatory education coordinators consults on curriculum and conducts specific employee orientation for clinical staffCompletes clinical staff performance reviews per organizational guidelinesProvides on-going monitoring and verification of clinical employee competenciesIf individual or clinical competency deficits are identified connects with clinical educators to develop, implement, and evaluate a training plan to meet identified area of deficit (can be both clinic wide or individual)Directs / supports compliance to regulatory and best practice standards, both in the clinical specific and organizational areasAudits and monitors clinical competency through independent and organizational driven tools and plansKnowledgeable and competent in the role of the clinical staff, able to competently fill in if needed in clinical roles to maintain patient safety and clinical staffing needs on an occasional basisEnsures a safe environment for patients, visitors, and staff and maintains compliance with all safety requirements impacting areas of responsibilityConstantly determines and justifies daily and on-going clinical staffing needsDevelops, leads, and maintains the clinical components of the Excellence Council to :Address and resolve clinical related issues
Promote highest level of clinical practice for patient care and safety for all members of the clinical team within the scope of licensure (RN, MA, LPN)Works collaboratively with clinical staff to promote and improve and optimized, efficient, and effective clinical operationsPromotes a congenial work environment among staff based on mutual respectEstablishes and monitors clinical performance / quality improvement activities in the practice to comply with organizational expectations for providing effective, efficient, patient-centered careEngages clinical staff in monitoring clinical skills, actions, and tasks and facilitates staff selection of appropriate indicatorsDemonstrates and fosters good customer service skills to promote optimal patient satisfactionMaintains clinical knowledge base, monitors, evaluates, and if indicated leads clinic and organizational change to update processes and care to meet ever changing best practice guidelinesAssists Clinic Manager in preparation of budget to ensure from a clinical perspective appropriate fiscal and human resource are allocated and appropriately used to support safe patient care within the best practice guidelinesAssures on-going clinical compliance with accreditation, credentialing, regulatory and professional standards, as well as HHS policies and procedures impacting the clinical areaOther functions as assignedCommunication :
Maintains effective working relations through strong communication skills up, down, and across the organizationMeets with entire staff on a frequent basis, to do the following :Disseminates information
Gives employees opportunity for input and problem solvingFocuses on actions taken in such meetingsFollows-up with e-mail, department newsletter, postings of important informationWorks closely with Medical Director and encourages and fosters participation of all physicians in running an efficient and effective clinic operationFiscal Management :
Assists Clinic Manger in developing and managing the clinical components of the budgetMonitors staff use of overtime and develops suggested plan of correction of appropriate
