Epic Client Systems Administrator

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

Seeking an experienced Epic Client Systems Administrator to manage, support, and optimize the Epic infrastructure, ensuring seamless performance, reliability, and security across our healthcare environment. This full-time role will work days. Open to remote work.

Purpose of this position: Under limited supervision, this job is responsible for management of servers running InterSystems and Epic software. This position understands how Epic software is managed at the system level and how issues relate to the monitoring of database growth, copying Epic environments and system basics such as printing and user access. Conducts regular day-to-day communication with the organization's Application teams. Responsible for developing and documenting the standard internal database procedures that will be used in conjunction with Epic applications.

RESPONSIBILITIES:

• Perform installations, upgrades, patching, and database configurations for IRIS and Epic
• Monitor and troubleshoot any unusual system behavior and performance concerns
• Identify opportunities for process/systems improvement related to the Epic infrastructure by demonstrating independent thinking
• Assist in developing and maintaining the OS, IRIS, and Epic security models
• Perform backup, restores, and refreshes of Epic
  
• Perform print device setup, testing, and troubleshooting
  
• Maintain system decision, setup, and configuration documentation
• Communicate environment activities (downtimes, upgrades, patches, refreshes) to all relevant parties
• Provide go-live and post go-live support
• Conduct communications with vendors and other outside resources to resolve complex infrastructure issues when needed
• Participate in the process to improve and expand the technologies available to the end users, to enhance patient care, quality and safety, and overall business functions
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS:

Minimum Qualifications:

• 6 years relevant Cache DBA or Epic ESCA experience
• Experience with LINUX
• Experience in configuring and monitoring high availability Epic Cache and related infrastructure systems
• Associates of Arts (AA) or Bachelor's degree

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Previous experience in a healthcare environment

Knowledge/ Skills/ Abilities:

• Analytical, critical thinking, problem solving, and conflict resolution skills
• Ability to work independently and provide timely status updates
• Interpersonal, customer relationship, and teamwork skills
• Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical, or technical team members)
• Ability to work across teams to ensure IT system upgrades and deployments are conducted with minimal impact to the operation
• Ability to write and adapt complex shell scripts/tools
• Knowledge of high availability, database failover models, hardware architectures, SAN administration, VMWare, Windows Server OS, scripting, print management and Citrix

License/Certifications:

• Operational Database Administrator Certification

-OR-

• Epic Client Systems Manager

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.