What are the responsibilities and job description for the Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic position at Hennepin County Medical Center?

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities : We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are currently seeking a PSC Ambulatory II-BOH to join our Dermatology Clinic team. This 0.50 FTE (40 hours per pay period) role will primarily work on-site (SHIFT : Day).

Purpose of this Position : The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

All duties as defined in Patient Service Coordinator Ambulatory I role
Lead and support change and process improvement initiatives for the Front of House team
Work with leadership to uphold standard process workflows and provide feedback as needed
Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
Provide scheduling support using knowledge of clinical specialties including :

More complex scheduling that often requires multiple appointments with different providers

In-room scheduling

Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.

Assist with mentoring and onboarding of new staff, provide direction

Promotes the organization and assists in maintaining clinic efficiency

Coordinates obtaining and maintaining designated supplies and inventory for the clinic

Complete standard work observations and communicate findings to Clinical leadership

Leads and functions as the Subject Matter Expert (SME) in assigned areas

Assist with facilitation daily huddles

Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications :

High School Diploma or equivalent

A minimum of 1 year of Front of House experience or experience in related field

Preferred Qualifications :

Certification from

HFMA OR

NAHAM OR

HBI Patient Access Certification

Solid understanding or medical terminology

Solid understanding of payer / insurance plans

Previous lead experience or demonstration of

2 years of Front of House experience

Knowledge / Skills / Abilities :

Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds

Ability to work in a fast-paced, continually changing environment

Ability to respond appropriately to shifting priorities

Ability to prioritize work assignments

Bilingual fluency in English / Spanish or English / Somali or other languages including ASL (not required)

Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient / guest customer service expectations

Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook

Float pool positions require the ability to travel between sites in an expeditious manner

Demonstrates knowledge and understanding of organizational policies and procedures

Ability to lead others in their daily work following standard processes

Ability to assist with onboarding new employees providing them with the tools they need to be successful

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note : Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package :

We offer a competitive pay rate based on your skills, licensure / certifications, education, experience related to this position, and internal equity.

We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions) .

For a complete list of our benefits, please visit our career site on why you should work for us.

Department : Dermatology Clinic Primary Location : MN-Minneapolis-Downtown Campus Standard Hours / FTE Status : FTE = 0.50 (40 hours per pay period) Shift Detail : Day Job Level : Staff Employee Status : Regular Eligible for Benefits : Yes Union / Non Union : Union Min : $20.70 Max : $29.26 Job Posting : Dec-16-2024

Salary : $21 - $29

Apply for this job

Receive alerts for other Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic job openings

Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic

What are the responsibilities and job description for the Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic position at Hennepin County Medical Center?

What is the career path for a Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic?

Job openings at Hennepin County Medical Center

Not the job you're looking for? Here are some other Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic jobs in the Minneapolis, MN area that may be a better fit.

We don't have any other Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic jobs in the Minneapolis, MN area right now.

AI Assistant is available now!